angus99
Guru
I bought an AIS antenna from an online marine warehouse yesterday. This morning, I received the following email.
"Order #3507 has been flagged as high risk for fraud. I am unable to process this order until I have verified the credit card used in this transaction. Please send me a copy of the front of the credit card with the name matching that on the order and a copy of your drivers license with the address matching the billing address on the order and attached to the credit card. Until I receive this information from you I am unable to process your transaction. If you prefer I can send you information to pay via wire transfer. Please let me know how you would like to proceed. Thank you for your cooperation and understanding that this is our policy in order to protect all our customers."
At first I thought they'd been hacked, so I called the number listed on their website. The guy I talked to assured me the request was from his company and couldn't understand why I objected to emailing my credit card and driver's license to him. I told him my credit card wasn't even used for the purchase . . . I used the PayPal link on their site. He said I wouldn't believe the amount of PayPal fraud that goes on, to which I replied "then why do you offer it as an option?" He had no answer.
I've bought many thousands of dollars worth of boating gear on line using PayPal and have never had an issue like this. Needless to say, I immediately cancelled the purchase and will never do business with them again. Anyone else have an experience like this?
"Order #3507 has been flagged as high risk for fraud. I am unable to process this order until I have verified the credit card used in this transaction. Please send me a copy of the front of the credit card with the name matching that on the order and a copy of your drivers license with the address matching the billing address on the order and attached to the credit card. Until I receive this information from you I am unable to process your transaction. If you prefer I can send you information to pay via wire transfer. Please let me know how you would like to proceed. Thank you for your cooperation and understanding that this is our policy in order to protect all our customers."
At first I thought they'd been hacked, so I called the number listed on their website. The guy I talked to assured me the request was from his company and couldn't understand why I objected to emailing my credit card and driver's license to him. I told him my credit card wasn't even used for the purchase . . . I used the PayPal link on their site. He said I wouldn't believe the amount of PayPal fraud that goes on, to which I replied "then why do you offer it as an option?" He had no answer.
I've bought many thousands of dollars worth of boating gear on line using PayPal and have never had an issue like this. Needless to say, I immediately cancelled the purchase and will never do business with them again. Anyone else have an experience like this?