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Old 06-01-2018, 05:22 AM   #20
FF
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Join Date: Oct 2007
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"More responsibility (and accountability) at the store level is probably a very good thing for customers."

Depends on the knowledge level / experience of the staff,

"I would say that the on the floor staff (maybe not the teen girls who run the register) are very knowledgeable.

Much more knowledgeable than the typical customer who comes in."

This is what Home Depot attempted with plumbers in the plumbing area and electricians in electrical ,

I hope WM can find enough help that actually worked on boats of the size / style we prefer .

A 20 ft fish boat and a 40ft cruiser don't have much in common.
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