I have a Lewmar Pro Series 1000 windlass
that I installed in 2010. Last week I dropped my rode onto the dock to check condition and re-mark the chain with tie wraps at 30 ft increments. When I was done, I retrieved the rode with the windlass and the lightly loaded line portion jumped the rope guard came off the gypsy. I've had this happen a couple of times before with lightly loaded line during the retrieve. I started to look into this issue and quickly learned that Lewmar has an upgrade kit available to remedy this problem. It incorporates a wider guard and a beefier torsion spring to alleviate this problem.
Pro-Series /Fish Rope Guard and Control Arm Upgrade Kit
I contacted Lewmar today and they readily agreed to send me a free upgrade kit with proof of purchase within 5 years. I emailed the receipt to Lewmar and received an email confirming that the upgrade kit will be mailed tomorrow.
That's great service and just thought I'd pass it along if others had a similar issue.