Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-13-2020, 06:02 AM   #1
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird
Vessel Model: 1978 Mainship 34
Join Date: Apr 2016
Posts: 661
Blinds.com slow delivery

Not really a rant but more of an FYI, I believe I learned about this outfit from a happy customer on this forum. We went ahead and put in our order for 4 blinds on June 16 (nothing extravagant) to hang in the salon of our little boat. Knowing we would leaving for our summer trip sometime in mid-late July, I thought a month would give them time to "build" the blinds as they termed it. No delivery time was available until after the order was placed. When I made the purchase, I got an email saying the blinds were being "built" and could expect delivery in TWO MONTHS! Oh well, I thought. Maybe they'll show up sooner and the 2 month delivery is just a cushion for their delivery schedule. I guess I was wrong. They're still saying mid August.
It looks like we'll be leaving for our trip without window treatments this year but it's not a huge deal privacy-wise because we prefer anchoring out most nights. They really do help regarding the cabin temperature by limiting the incoming sunlight though.
So ,the moral of this thread is don't expect too much of a speedy delivery from blinds.com (I don't know if the current covid scare has anything to do with production times or not...every company has the exact covid 19 disclaimer on their website claiming higher than normal call volumes wait times etc etc).
The only other warning I can give is, if you see us this weekend and next week anchored in a cove somewhere between our dock on the Chesapeake & Beaufort NC and happen to gaze in the salon through our blindless windows and see my bare ass futzing around trying to stay cool, blame the blind company and not me. If you see my wife's bare butt or bare whatever, thank the blind company and not me!
__________________
Advertisement

__________________
-Shawn-
boomerang is online now   Reply With Quote
Old 07-13-2020, 06:57 AM   #2
Scraping Paint
 
City: HILTON HEAD ISLAND
Country: United States
Join Date: Nov 2019
Posts: 188
Your blinds are probably being built in China. Maybe with air travel restricted they are coming on a slow boat.
__________________

GH41 is offline   Reply With Quote
Old 07-13-2020, 07:00 AM   #3
Guru
 
City: Galveston, Texas
Country: U.S.A.
Vessel Model: 24" El Pescador
Join Date: Nov 2014
Posts: 622
I believe my wife got a quote from them a couple weeks ago for some drapes. Went to place the order then was told NO--their manufacturing plant is closed. Not sure if this is the same facility that makes the blinds.
__________________
Ken Diestler
Galveston, Tx
ktdtx is offline   Reply With Quote
Old 07-13-2020, 07:00 AM   #4
Guru
 
psneeld's Avatar
 
City: AICW
Country: USA
Vessel Name: Freedom
Vessel Model: Albin 40
Join Date: Oct 2011
Posts: 21,514
That stinks....long lead times are always difficult, especially for custom stuff.


I had the plastic mini blinds made for my boat at Lowes. Custom width and length, literally for a few dollars more than similar sized stock ones. Straight cuts...although I didn't ask if they would do angles.



They took about 2 weeks a few years back.
psneeld is offline   Reply With Quote
Old 07-13-2020, 07:05 AM   #5
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird
Vessel Model: 1978 Mainship 34
Join Date: Apr 2016
Posts: 661
Blinds.com slow delivery

Quote:
Originally Posted by GH41 View Post
Your blinds are probably being built in China. Maybe with air travel restricted they are coming on a slow boat.


You're probably right. I tried to find a manufacturing location and at least a headquarters on their website to no avail. Live and learn.

Kind of like the string on American flags I ordered from Amazon last May for this years 4th of July decorations on the boat. Sure enough ,they're still not here & coming from China. C'mon Amazon! Sad. I was able to find another string on Ebay that I received in a couple of days and in time for the 4th but still, made in China. Double sad.
Click image for larger version

Name:	IMG_6139.jpg
Views:	44
Size:	118.4 KB
ID:	104913
__________________
-Shawn-
boomerang is online now   Reply With Quote
Old 07-13-2020, 07:10 AM   #6
Guru
 
Cigatoo's Avatar
 
City: Narragansett Bay
Country: New England
Vessel Model: Grand Banks 36
Join Date: Sep 2016
Posts: 982
Have to respect the fact that they gave you (hopefully) an accurate estimated time frame for delivery. I am sure if they could have gotten them to you sooner they would.
__________________
Charlie0
Cigatoo is offline   Reply With Quote
Old 07-13-2020, 07:14 AM   #7
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird
Vessel Model: 1978 Mainship 34
Join Date: Apr 2016
Posts: 661
Quote:
Originally Posted by psneeld View Post
That stinks....long lead times are always difficult, especially for custom stuff.


I had the plastic mini blinds made for my boat at Lowes. Custom width and length, literally for a few dollars more than similar sized stock ones. Straight cuts...although I didn't ask if they would do angles.



They took about 2 weeks a few years back.


I know! We were in Lowe’s when we started looking at blinds this spring and they told us 2 weeks. I should’ve gone that route.
__________________
-Shawn-
boomerang is online now   Reply With Quote
Old 07-13-2020, 08:06 AM   #8
TF Site Team
 
Pack Mule's Avatar
 
City: Paris,TN
Country: USA
Vessel Name: William
Vessel Model: Outer reef 32
Join Date: Jan 2013
Posts: 3,538
In the meantime you could pick up a roll of this. I think it’s 1/4” thick. It’s all we’ve ever used for years on sailboats and our boat now. It’s cheap and it will help keep your arse cool. We just cut it to fit in the tracks of windows and hatches.
Attached Thumbnails
Click image for larger version

Name:	06848F41-46AB-4CB5-B967-58C80119386C.jpg
Views:	18
Size:	107.7 KB
ID:	104916  
__________________
Marty
Pack Mule is offline   Reply With Quote
Old 07-13-2020, 08:23 AM   #9
Veteran Member
 
Jmreim's Avatar
 
City: Oxford, MD
Country: USA
Vessel Name: Bright Way
Vessel Model: 2003 Mariner Orient 34'
Join Date: Jan 2019
Posts: 85
I ordered 5 sizes from Blinds.com back on March 23 - the blinds were to come from Levelor. The delivery date kept extending a few weeks at a time and in mid-May, Blinds.com told me that Levelor had shut down in mid-April (really poor customer service from Blinds.com). They convinced me to order similar blinds but from their own Blinds.com brand and quoted 7 business day shipping. Foolishly, I went ahead and 5 weeks later cancelled that order too. I've since ordered from SelectBlinds.com - they actually shipped early but I haven't received them yet. Hoping they are decent quality.
I had been a pretty good Blinds.com customer over the years but will NEVER use them again.
Jmreim is offline   Reply With Quote
Old 07-13-2020, 12:38 PM   #10
GFC
Guru
 
GFC's Avatar
 
City: Tri Cities, WA
Country: USA
Vessel Name: Beachcomber
Vessel Model: Sea Ray 550 Sedan Bridge
Join Date: Nov 2012
Posts: 4,065
Amazon really came through for us on a recent order for window blinds at home. I placed the order for two blinds, 34.5" wide at a total cost of $111. They sent one blind in the correct size and one that was 35" wide. That one was too wide to fit the window opening.

I contacted the company and told them of THEIR mistake. They expected ME to pay the return shipping then they would send me the correct size blind at no charge.

We went back and forth for a couple of months then I pitched a bitch through Amazon. All I wanted was for the company to pay the return shipping and send me the correct size. Nothing special.

A couple of weeks ago I got an email from Amazon. They said they had forced the company to refund the entire $111 cost of the order. Great, so I had one blind that fit, one blind that didn't fit, and I got all my money back. So I'm a happy camper. Then I received a blind from the company in the correct size.

What a deal. Thanks Amazon.
__________________
Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge
GFC is offline   Reply With Quote
Old 07-13-2020, 12:47 PM   #11
Member
 
JudyP's Avatar
 
City: Toronto, Ontario
Country: Canada
Vessel Name: Hestia
Vessel Model: Oceania 30
Join Date: Jul 2019
Posts: 19
New Blinds installed from Blinds to Go

We just installed our new blinds
Really love them and certainly keep the boat cool.
Attached Thumbnails
Click image for larger version

Name:	IMG_7559.jpg
Views:	11
Size:	125.8 KB
ID:	104927  
JudyP is offline   Reply With Quote
Old 07-13-2020, 12:54 PM   #12
Guru
 
boomerang's Avatar
 
City: Kilmarnock VA
Country: united states
Vessel Name: YellowBird
Vessel Model: 1978 Mainship 34
Join Date: Apr 2016
Posts: 661
Quote:
Originally Posted by Pack Mule View Post
In the meantime you could pick up a roll of this. I think it’s 1/4” thick. It’s all we’ve every used for years on sailboats and our boat now. It’s cheap and it will help keep your arse cool. We just cut it to fit in the tracks of windows and hatches.
Marty, that's a good tip! Thanks! Now I'm on a quest to see if I can find a roll locally before we leave Friday.
__________________
-Shawn-
boomerang is online now   Reply With Quote
Old 07-13-2020, 01:07 PM   #13
Guru
 
Comodave's Avatar
 
City: Au Gres, MI
Country: US
Vessel Name: Never Say Never
Vessel Model: President 41 DC
Join Date: Jul 2015
Posts: 8,460
It seems that everything is running slow. I was tracking a USPS delivery and it wasn’t going anywhere. I stopped in the local post office and she checked on it. She said that some of the large distribution centers were running at half staff due to the virus so everything was running slow. It finally came about a week and a half later.
__________________
Boat Nut:
If you are one there is no explanation necessary.
If you aren’t one, there is no explanation possible.
Comodave is online now   Reply With Quote
Old 07-13-2020, 01:30 PM   #14
Guru
 
BandB's Avatar
 
City: Fort Lauderdale
Country: USA
Join Date: Jan 2014
Posts: 19,013
Last I knew blinds didn't fall under any essential business rules. I'm dismayed that one would criticize them at this point for slow delivery, especially when they quoted it. I don't know where they manufacture, but I know there are shut downs regularly in all countries including the US, most unplanned. I know of multiple manufacturing facilities that have shut down at different times over the last 4 months. It's like people being rude to grocery store employees. We're in a pandemic. To all I ask, please be tolerant.
BandB is online now   Reply With Quote
Old 07-13-2020, 01:45 PM   #15
Veteran Member
 
Jmreim's Avatar
 
City: Oxford, MD
Country: USA
Vessel Name: Bright Way
Vessel Model: 2003 Mariner Orient 34'
Join Date: Jan 2019
Posts: 85
Hmmm - if this was aimed at me for the Blinds.com criticism, let me be clear. I fully understand and sympathize with businesses struggling to continue operations. I'm not complaining about slow manufacturing/delivery - that's understandable and beyond anyone's control during this mess. My dissatisfaction lies with Blinds.com's customer service who NEVER responded to my many inquiries despite assuring me I'd get a callback. In addition, they NEVER were completely honest about suppliers' shutdowns until weeks after the fact. Somehow, SelectBlinds.com managed to communicate clearly and on a timely basis, not to mention beating their 3 week shipping estimate by a full week. I'd be a fool to trust Blinds.com again - assume they just have too much volume to service customers properly.
Jmreim is offline   Reply With Quote
Old 07-13-2020, 03:51 PM   #16
Guru
 
BandB's Avatar
 
City: Fort Lauderdale
Country: USA
Join Date: Jan 2014
Posts: 19,013
Quote:
Originally Posted by Jmreim View Post
Hmmm - if this was aimed at me for the Blinds.com criticism, let me be clear. I fully understand and sympathize with businesses struggling to continue operations. I'm not complaining about slow manufacturing/delivery - that's understandable and beyond anyone's control during this mess. My dissatisfaction lies with Blinds.com's customer service who NEVER responded to my many inquiries despite assuring me I'd get a callback. In addition, they NEVER were completely honest about suppliers' shutdowns until weeks after the fact. Somehow, SelectBlinds.com managed to communicate clearly and on a timely basis, not to mention beating their 3 week shipping estimate by a full week. I'd be a fool to trust Blinds.com again - assume they just have too much volume to service customers properly.
Yes, it was aimed at you, not personally but as an observation that to judge performance in these times is not something I'd do. I don't know their situation or select blinds but a lot is luck of the draw and location. I'm glad you got your blinds.
BandB is online now   Reply With Quote
Old 07-13-2020, 04:33 PM   #17
Guru
 
wkearney99's Avatar
 
City: Bethesda, MD
Country: USA
Vessel Name: Solstice
Vessel Model: Grand Banks 47 Eastbay FB
Join Date: Feb 2018
Posts: 1,304
Quote:
Originally Posted by Jmreim View Post
...assume they just have too much volume to service customers properly.
I get the impression that most built-to-order systems were never designed with such a dramatic range of disruptions being possible. Many of the estimating or 'small disruption' handling techniques were completely overwhelmed. And meanwhile there wasn't anything designed into the system to effectively handle the customer service disasters that resulted. It's one thing to have a truck get lost, or one factory have a fire or other disaster... you can route around that, take the hit on the profit margin for the affected orders, and make the customer think everything is fine. But when ALL the factories stop? That's a logistical nightmare.
__________________
-- Bill Kearney
2005 Eastbay 47 FB - Solstice
wkearney99 is offline   Reply With Quote
Old 07-13-2020, 04:40 PM   #18
Senior Member
 
dirtdoc1's Avatar
 
City: Palo Alto
Country: United States
Vessel Name: Ann-Elyse II
Vessel Model: North Pacific 45
Join Date: Apr 2016
Posts: 432
Quote:
Originally Posted by Jmreim View Post
I ordered 5 sizes from Blinds.com back on March 23 - the blinds were to come from Levelor. The delivery date kept extending a few weeks at a time and in mid-May, Blinds.com told me that Levelor had shut down in mid-April (really poor customer service from Blinds.com). They convinced me to order similar blinds but from their own Blinds.com brand and quoted 7 business day shipping. Foolishly, I went ahead and 5 weeks later cancelled that order too. I've since ordered from SelectBlinds.com - they actually shipped early but I haven't received them yet. Hoping they are decent quality.
I had been a pretty good Blinds.com customer over the years but will NEVER use them again.
As a fellow small business owner I completely agree with your frustration. We always let clients know if there may be any kind of an issue with the turn-around time. Too many businesses promise something that they can't deliver just to get the work. That has always been a pet peeve of mine. We have lost potential jobs because we would not promise to meet the required turn-around time. Only to find out later that our competition didn't meet it even though they promised that they could. It is important to set the clients expectation. Yes, occasionally something happens and we don't make it but most of the time we do and our clients appreciate our honesty. If we don't make the turn-around time we don't miss it by more than a few days. If we had to rely on a factory outside of the USA and during these times, I would know who to talk to at the factory and wouldn't do business with them unless I could trust them. No excuses!
__________________

__________________
Dirtdoc1
dirtdoc1 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





All times are GMT -5. The time now is 06:33 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2006 - 2012
×