Quote:
Originally Posted by Tom.B
I have said for years, on every customer satisfaction survey I have gotten from them, that in today’s market and with today’s online competition, WM is completely missing the boat and are more of the last resort for shoppers of marine supplies. It even nears joke status. And the fact that they stayed with this business model for so long just served to give me even more reason to dislike them. But, as is the irony here, I am often cornered into shopping there due to the lack of brick-and-mortar competition in our area.
|
You don’t like their pricing but say that you are “cornered” into buying from them due to lack of competition. West Marine doesn’t owe me anything. They can price as they like and stock as they like. I can then choose to either shop there or not. I don’t “dislike” the company and certainly don’t feel wronged by them pricing things relatively high. I am happy to pay for the privilege of being able to walk into my local WM and walk out the item that I need right now.