wonderfulwade
Veteran Member
Dear Hodges Marine,
I am sorry to report I have had an extremely d...issatisfying experience with your company. Apparently UPS gets to decide if I need to be home or not to receive a package, can leave notices on doors that are not used and cost me $50 by virtue of your reduced refund when they opt to return a package rather than leaving it at my residence as they have done dozens of time in the past. Nowhere on the receipt I received from purchasing a $300+ item, nor any correspondence I have received, does it indicate that I need to be home for this product to be delivered. Refusing to acknowledge this atrocious failure in the system, charging me $50 for that failure, and costing me very valuable time in restoring the hot water on my boat, has obviously prompted me to take my future business elsewhere and encourage others to do the same. Should you choose to rectify the below person's failure to be customer service oriented, I will be more than happy to acknowledge and be grateful. But otherwise, consider me a former customer. Wade Durant
I am sorry to report I have had an extremely d...issatisfying experience with your company. Apparently UPS gets to decide if I need to be home or not to receive a package, can leave notices on doors that are not used and cost me $50 by virtue of your reduced refund when they opt to return a package rather than leaving it at my residence as they have done dozens of time in the past. Nowhere on the receipt I received from purchasing a $300+ item, nor any correspondence I have received, does it indicate that I need to be home for this product to be delivered. Refusing to acknowledge this atrocious failure in the system, charging me $50 for that failure, and costing me very valuable time in restoring the hot water on my boat, has obviously prompted me to take my future business elsewhere and encourage others to do the same. Should you choose to rectify the below person's failure to be customer service oriented, I will be more than happy to acknowledge and be grateful. But otherwise, consider me a former customer. Wade Durant