Ross Marine

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Joined
Jul 27, 2020
Messages
3,960
Location
Plymouth
Vessel Name
Hippocampus
Vessel Make
Nordic Tug 42
Need a haul to fix a bow thruster. Need to do it ASAP and Thunderbolt, Marsh Harbor etc. are booked out forever

Any experience or comments about Ross Marine in Charleston SC?
 
Ross Marine is a respected local yard. They did a short haul for me when my current boat was surveyed. They were competent but I have no knowledge of their expertise in repairing a thruster.

Some other options:

Cooper River Marina and Safe Harbor City Boatyard.

You might not have considered Marine Propulsion Inc., 2429 Marina Road, Wadmalaw Island, SC 29487 (843) 559-1025

There are a number of marine service companies in Charleston that could work on the thruster if the boatyard you pick doesn't have the expertise.
 
Thruster are usually a set of wire feeds (check size) an electric motor, which can go to a motor shop, a prop, and a shear pin.

Boatyards don’t fix these. They diagnose, order and install new parts.

Ross Marine is up to it.
 
I had a battery issue when traveling from FL to CT. Stopped at Ross Marine and they fixed the problem promptly at no charge.
 
I misspoke earlier. Going to Marsh Harbor if weather ever breaks. NOAA say gale until Monday until 10p. Just sitting around bothering you folks on this site :).
 
Finally made into Marsh Harbor boatyard in Beaufort SC. They wouldn’t let us in until a part was in their hands for our Lewmar 185 TT 6.0kw bowthrurster. Got there after over the phone trouble shooting suggested it was either the lower unit or just a shear pin. I tried to disassemble without success. Scared to really lean on a breaker bar as the lower unit started to wiggle and that seal is what keeps he ocean out.

Getting in was scary. No bow thruster, single screw and strong current. Place unapproachable except near high tide. Needed to come in with a Hinckley picnic in front of us and two rafted boats behind (big searay and a big planing boat).

Had yard mechanics on it right away. Found out need a totally new bow thruster not just the bottom half. Motor fried as well. Makes noise like it’s running but no turning. Yard wanted me to put in a sidepower for real big money. Fisherman supplies had one single 185TT 6.0kw out to Seattle. For close to 1/2 the cost. Unit cheaper and no need to replace all the controls and some of the wiring. Bought it with an extra $400 to get it here by Tuesday.

On going saga of a new to us boat. Depth sounder was acting weird. So trouble shot that. Thought due to low voltage so put on genset to get us here. Depth sounder ran fine for trip. Once on dock load tested house bank. Now also need new Lifelines.

Boat bucks disappearing. Wife anxious to get home. Starting 3 weeks later than we wanted to and sill need to go Beaufort sc to East Greenwich RI. Oh well….
 
The ongoing saga is coming to a close (fingers crossed). First bought a lower leg for my 185TT Lewmar 6.0 kw bow thruster. Had the boat hauled at Marsh Harbor Boatworks Beaufort sc. Then found motor was bad as well. So returned the lower leg and bought an entire unit. Then found wiring is 8 pin and I have 4 pin. No conversion unit for the bow but the stern thruster is a newer generation so a conversion unit is available. So bought a conversion unit, two new control units and their proprietary wiring. The bow thruster was $4k but the ancillaries are quickly adding up. 2 days ago while on the hard new bow thruster installed. 5200 used so waited for it to set. Resplashed late in the day and wiring pulled. Next dayed everything but this AM still waiting for a few bits. Hopefully done today and can finally leave tomorrow if no more T storms.
Wife’s upside down. Between this and that 2-3 weeks behind initial plans to had north. Oh well………..
 
H
Sorry about your thruster saga. Do you know how old the install is? Like stabilizers and shaft seals thrusters have a service interval. The go to place for thruster info is newenglandbowthruster.com

I was surprised at the simple but necessary tasks required to keep a thruster in tip top shape when perusing this website and or reading my Lewmar manual. Stray currents, painted over zincs, seals, lube oil leaking, wrong cable size or too long etc.
 
Bow was original to th boat 2007. Sten is indeterminate but a newer generation. Still is 4 not 8 plug. A blessing is a conversion is available. I redid bushes on the bow a month or tw after buying the boat as I thought brush dust was excessive . At that time replaced he flooded lad acid battery fo it with a lifeline AGM. Since then run is vey short and it’s kept 100% SOC so I don’t think lw voltage was a problem. Rathe the thing just won out. Afte removal looked at the motor. It was shooting sparks out before removing. Looks like rotor is shot. Not worth rebuilding as see a fair bit of corrosion on it and mounting piece between uppe and lower units. That lower piece is now reinforced plastic. Old one looked like some type of pot metal. Been meticulous about zincs and that compartment is bone dry with no evidence of prior water so don’t understand corrosion. Still it clearly neede an entire new device. New controls seem to have nearly the same footprint so fortunately no carpentry required to my eye.
It’s a boat so it is what it is. Still disappointing how much kitty is disappearing and how long this is taking. Good news is Marsh Harbor seems very competent. In order to get parts, haul and ancillaries quickly need to use their techs. Not a complicated system but glad I didn’t DYI it as I would have taken around an another week to get it done given supply chain nonsense and had trouble with a short haul. Everyone in the area was at least a month to get a haul. They fitted me in knowing they would get a labor bill.
 
The saga continues. Yesterday install of the bow thruster was completed. Then tried to use it. No joy. Stern thruster works from both stations (new controllers but old unit). But the brand spanking new bow thruster doesn’t. Hours spent on diagnostics between tech and Lewmar support. Conclusion probably the heat overload switch is not allowing power to the motor.

Bought it from fisheries supply in Seattle. I’m in South Carolina and Lewmar is in England. Fisheries supply said they would speak with their buyer and call me back which they did promptly. They said they needed to speak with Lewmar before sending me a replacement switch but before doing that needed the name(s) of the people at Lewmar tech support and the case number.

Not pissed at Fisheries supply but a bit annoyed at Lewmar. If they ship something out to sell think they have an obligation to make sure it will work. There’s going to be 5-8 additional labor hours to take the installed on out and the new one in. Any thoughts on how to recoup that expense? I desperately want to get back to New England. Between all the crap see another week going by before this job is done.
 
I know you want to get up here but the weather is lousy. Rain and lower than normal temps for the next week.

Do agree the manufacturer should be able to ship parts that work.

Rob
 
I feel your pain!

Suggest you fly the little woman home now before the tea kettle blows!!!!
 
Thinking of just that but want to at least get to the Chesapeake. Then leave the boat for break at home.
 
Obviously your choice but there are a number of marinas in Charleston that are 12 miles and 20 minutes from an airport that has 45 nonstop destinations.
 
We’ve spent time in Charleston and it’s a lovely town. Have used that airports as well. If I’m going to leave the boat want to be north of Hatteras. Then not under any time restrictions for insurance.
 
Saga continues. Have been in contact with FS. They have contacted Lewmar. FS wants the case number that was opened with Lewmar before doing anything. Local tech thinks problem is thermal switch inside motor housing. Motor will need to be removed to confirm. More labor hours. I don’t care what is wrong and would rather they just give me a new motor. Sent emails out saying that. Yard manager agrees.
Still looking for any advice on how I can get all the extra labor hours due to inoperable motor paid for. Should I go after Lewmar? Think basic fault is they shipped out a defective device. Should I go after FS. That’s who I bought the thruster from. Anybody have suggestions on how I can avoid eating all the extra labor.
I’m just glad I didn’t DYI this. It’s mostly plug and play but the yard has ways to get Lewmar on the phone and be responsive. I tried with no joy. Couldn’t get the right phone number to speak with the right tech. Also with it being tech to tech they can’t say the installer screwed up and broke it.
 
You could try to get some assistance from Lewmar, but I'm not optimistic. All the extra costs are due to their quality control, but if they are dragging their feet on replacing the motor, it will be ten times harder to get them to cover any labor. But check their warranty. It might actually cover labor for some portion of the warranty, in which case they are obligated.



Fisheries is just a seller in the supply chain, so unless they somehow broke it, or sold you a defective return, they seem blameless.


I hate to say it, but all my recent experience with Lewmar has been awful. It has been limited to overhead hatches and overhead hatch screens/shades, but they are just junk. There's no other way to put it. Every hatch leaked, including replacements. The shades were constantly breaking and made of cheap flimsy plastic. I finally just dumped them and replaced with Manship and OceanAir which are vastly superior.


It's a bit radical, but consider simply returning the Lewmar as defective, and replacing with the Sleipner alternative that you were first considering. It's not inspiring that the Lewmar failed in the first place, and your replacement experience hasn't yielded any better impression of quality and durability. Consider cutting you losses and getting rid of the problem. If I have learned anything over the years, it's that stuff like this rarely gets better over time, and usually continues to disappoint. My nature is to hang on to something and work through the problems, but in past years have been quicker to dump something if it's a problem. Looking back, I have always been glad I did it. It's now my three-strike rule. I'll put up with two rounds of issues, tech support, defective parts, software updates, etc., but on the third issue, it's gone. This of course assumes there is an alternative, and that's not always the case. But in your situation, there is an alternative. This would delay you further now, but in the long run may improve your overall boat enjoyment.
 
H
Would it make any sense to return all the Lewmar stuff and deal with the issue when time and tech skills are more favorable? Bow thrusters aren’t a cruise stopper.

PS
TT beat me to it
 
I recently had a warranty claim with Lewmar re: Ocean 60 hatch that leaked. They would not even discuss until I ticked all the boxes to complete the warranty claim form. Was sorta dumb if you ask me. But once I did, it progressed smoothly albeit slowly as the hatch cover needed to be shipped from the UK so took 8-weeks. Coincidentally, I just received the hatch cover last week.

I can't put my finger on why I feel this way, but I don't think Lewmar products are top-quality products. Could be that virtually everything they make competes against items built by recognized leaders (windlasses being a prime example). To their credit, they coughed-up a replacement hatch-cover when mine was barely out of warranty period so could have just declined. But I just don't think it's the best-built hatch in the industry.

I won't be buying Lewmar anything going forward.

Peter
 
Thanks guys. Issue is to go with another brand would mean yet another short haul. The lower half of this unit is put in place with 5200 and will take considerable time and effort to remove. The stern unit is also a Lewmar so if I switch to another brand I will need to replace all the controls and wiring and have two separate joystick units. Otherwise I would need to replace both stern and bow thrusters with another brand. Going with a different brand of bow thruster is not a small undertaking. The stern thruster is a newer generation than the bow was. This allowed it to accept the current generation of controls. Agree one should not throw good money after bad but in this situation I would more than double (probably triple) my outlays to switch brands.
So think I’ll go after Lewmar as I doubt I can prove FS had anything to do with this. Agree they probably got a package. Didn’t open it and just sold it to me after it sat on their shelf for awhile.
Been surprised in recent travels. Many of the fuel docks and marinas are situated where they are subject to the full force of local currents. Many slips and even some fuel docks aren’t parallel to those currents. Although tidal range may not be as extreme further north currents are still quite significant. In a single screw boat having both stern and bow thrusters are important. It’s common to need to sneak in between boats on fuel docks and pay close attention to get through a tight fairway and into a slip. Not real interested in not having thrusters.
 
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Thanks guys. Issue is to go with another brand would mean yet another short haul. The lower half of this unit is put in place with 5200 and will take considerable time and effort to remove. The stern unit is also a Lewmar so if I switch to another brand I will need to replace all the controls and wiring and have two separate joystick units. Otherwise I would need to replace both stern and bow thrusters with another brand. Going with a different brand of bow thruster is not a small undertaking. The stern thruster is a newer generation than the bow was. This allowed it to accept the current generation of controls. Agree one should not throw good money after bad but in this situation I would more than double (probably triple) my outlays to switch brands.
So think I’ll go after Lewmar as I doubt I can prove FS had anything to do with this. Agree they probably got a package. Didn’t open it and just sold it to me after it sat on their shelf for awhile.
Been surprised in recent travels. Many of the fuel docks and marinas are situated where they are subject to the full force of local currents. Many slips and even some fuel docks aren’t parallel to those currents. Although tidal range may not be as extreme further north currents are still quite significant. In a single screw boat having both stern and bow thrusters are important. It’s common to need to sneak in between boats on fuel docks and pay close attention to get through a tight fairway and into a slip. Not real interested in not having thrusters.



Details matter, and clearly influence the best path forward.

Does Lewmar’s warranty include labor at least for some initial period? Many do. If so, they should be picking up the labor costs for R&R, diagnostics, etc. Otherwise your best hope is to get some goodwill compensation.

And I’d make it their problem to demonstrate that anyone, included Fisheries, caused the problem. If they are going to point fingers, it needs to be backed up with something.
 
......Does Lewmar’s warranty include labor at least for some initial period? Many do. If so, they should be picking up the labor costs for R&R, diagnostics, etc. Otherwise your best hope is to get some goodwill compensation.

Lewmar's warranty is described HERE. Appears to exclude installation.

A- CONDITIONS AND LIMITATIONS
v- This warranty does not cover any incidental costs incurred for the investigation, removal, carriage, transport or installation of product.

I bumped into this a fair amount with my refit. It's one thing to go to a dealer and buy the entire system installed. It's another to buy a product then go to a yard to have it installed - two different warranties with, perhaps, some overlap.

What a PITA. Really sorry to hear this Hippocampus. I feel your pain...

Peter
 
As usual warranty was probably parsed by lawyers and doesn’t include clear language pursuant to labor. I believe they are at fault and this could be demonstrated to a third party such as a judge. I dislike any form of litigation so wish to avoid it. Earlier today wrote an email to FS in an effort to be made whole. Warranty stipulates I need to notify them first and apparently use them as the intermediary. Now will wait this out. Hopefully FS will contact me tomorrow.
 
Peter already had that document but thanks for investigating. Diagnostics of why the damn doesn’t work isn’t mentioned unless you interpret investigation to mean that. Nor does it mention labor costs to repair their faulty device. I’m further confused as to which jurisdiction should be used for arbitration (England, Washington state, SC or my state of legal residency). Hopefully Lewmar acts honorably. Just will need to see how it goes. It would be very bad PR if they handle this poorly. Fair number of people are on this website.
 
When I worked in marine electronics, many manufacturers required the buyer to contact them, or the installer.

They then would decide a course of action and if they sent a certified tech, many were very stungy in paying labor to the company they sent....so that waz often a big bump in the road getting repairs done.

Raymarine used to pay us like $200 to visit and inspect factory installs to certify they were done correctly as too many weren't.
 
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Seems things have changed. With Lewmar it seems I go through the point of sale dealer not Lewmar directly as explained above. Also seems problem has nothing to do with installer but time will tell.
 
I don't think it has changed all that much. There are options, but the golden rule back then and with most of the stuff I buy these days is also the same.... call the manufacturer on warranty item/work (or the dealer will) BEFORE the work is done if one expects the manufacturer to pay for it.

Sure you can go through the installer or dealership, but then they are required to do (or just will do) the same usually. Has been that way with cars, RVs, appliances, etc...unless it specifically says DON'T contact the manufacturer.

It sounds like you already did if they opened a case/file on the work. It was mentioned earlier the install tech was on the phone with Lewmar tech support.
 
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Please read the Lewmar warranty Peter posted. Lewmar does not wish to speak with you directly unless you are in England
“ Notice of a claim for service under this warranty shall be made promptly and in writing by the end user to the Lewmar outlet that supplied the product or to Lewmar Limited at Southmoor Lane, Havant,” they supply a mailing address.

Obviously with me in South Carolina at present this would add additional expense and time. Lewmar has corporate offices in the US but again have been advised to go through FS first.

This is not currently unusual in my experience. I spec’d the outbound with RM. Their corporate offices and a service center is near my dirt dwelling in Massachusetts . I have gone there directly to try to get a replacement of an vhf. I didn’t want to replace wiring and the remote in the cockpit. That radio was no longer made. They were most helpful. But that wasn’t a warranty claim. It was a service visit not warranty . For that so far have dealt with point of purchase or local dealer not the company directly.

Returning to things more relevant to the current situation the RM installation was done at time of construction by a RM certified tech in mainland China. I ran into difficulties with a MFD in Rodney Bay St. Lucia. RM advised me to not deal with them directly but rather Key electronics who were their local dealer.

Perhaps eventually I’ll get bumped up and deal directly with Lewmar. Suspect it will be the US division but to date I’m following the instructions given by others who are currently dealing with this situation.

The techs have told me they have nothing to do with warranty. That’s a separate part of the company.
 
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