mikehar
Veteran Member
This is mostly just a rant. I am in the process of upgrading my PH electronics over the next six months. One of the things I am going to do is to move TZPro from my laptop to a built-in NUC. I was setting up the NUC last night and ran into a problem. I thought I would install TZPro onto the NUC to get it set up, do some testing for a while before I made the final transition -- which will be months (I have to mount new hardware, cables, etc).
I thought I could install TZPro twice (Only true for Navigator, no Pro), it turns out I can only install it once. I contacted TimeZero/NobleTec about it thinking they could help me out, but no. They suggested I pay them $750 for a second license or uninstall the first copy. Not helpful.
Lucas from support has been pretty prompt, but he also dipped into the common support nonsense: no straight answer. I asked for help, he essentially said "no", not by saying no, but by restating options he had presented before. He suggested that I contact my dealer to help with this problem, which to me, implies that there is another option, which there isn't. It's that kind of support sleight of hand that really yanks my chain.
Time Zero Pro is a premium product. While I understand the perils of software piracy, this clearly isn't piracy. Or premium.
I thought I could install TZPro twice (Only true for Navigator, no Pro), it turns out I can only install it once. I contacted TimeZero/NobleTec about it thinking they could help me out, but no. They suggested I pay them $750 for a second license or uninstall the first copy. Not helpful.
Lucas from support has been pretty prompt, but he also dipped into the common support nonsense: no straight answer. I asked for help, he essentially said "no", not by saying no, but by restating options he had presented before. He suggested that I contact my dealer to help with this problem, which to me, implies that there is another option, which there isn't. It's that kind of support sleight of hand that really yanks my chain.
Time Zero Pro is a premium product. While I understand the perils of software piracy, this clearly isn't piracy. Or premium.