Oh, I know they are unreasonable, but am pretty stuck. they do not allow ANY work on the boat in the "storage yard". and I live 6.5 hours away, and getting an outside service person requires weeks if not months in advance and would have to pay to have the boat put in the water and drive it to a nearby regular marina, pay 75 a day to stay there to get someone out, then put the boat back in storage for the haul out fee. it's a between a rock and a hard place situation. After a full electronics package, my radio which was always fine, stopped working. the same tech guy came out and quoted "no more than 3 hours" labor. got a bill of 3k including 10 hours labor. I went to the CEO and they said it just took longer than expected. any time you use their people, they charge a half hour to gather tools and drive the 600 yards to the boat, and another half hour to go back to the shop, so charge 2 hrs labor for 1 hour on the boat.