We installed in 2023 Spring, and used it all summer, and on a recent trip this year. The majority of software issues seen on forums were resolved before we installed, and they are still improving it (had some updates this season when we prepped the boat). A few thought and things I like:
1. We have a handheld ICOM as backup, handy for Dinghy and 'just in case', but have never needed it, had no dropouts,.
2. Love the Anchor Drag feature built in. It's really good! I have two helms, but I installed the wired handset at the main helm and a second wireless in our Berth that I can carry up to the Fly if needed. Then I can monitor the anchor drag while in bed.
3. Also Love the auto squelch now - only problem is that I almost think the VHF is off it's so silent most of the time, but then crystal clear when a relevant call comes in.
4. We use the Cortex on the boat network, so it shares heading, speed, and AIS with my iPad, iPhone in Navionics and Aquamaps. I like that a lot. Our older chart plotters don;t share that over wifi...
5. Remote monitoring is available, but extra cost. If you wire up sensors (bilge pump) you can see if things are running etc, battery voltage - whatever. We haven't done that (we have a Victron system and use VRM) but it's something to consider investigating if it's interesting to you.
6. Another great feature is the ability to auto-record so you can playback a call on 16 if you didn't quite make it (no need to ask someone to repeat) and it can also scan and record multiple channels at once - so at it's simplest you can listen to 16 but also haver it watch 78 and record anything to the buffer so you can play that back. I believe it can scan all channels, but I've never done that.
7. I agree it doesn't feel as rugged as our previous Raymarine VHF, but the benefits for me outweigh that. I haven't had any damage, repairs etc yet, but it's also all under cover, or below decks. Dogs haven't chewed on it yet either, but no promises there.
I would get it again in a new boat if it didn't have it. I love the functionality, and I haven't even leveraged everything it can do yet. I would get it for the anchor watch alone imho.
cheers!
Chris