PSS or Packless Seal System better known in the industrial world as mechanical seals are good seals better than packing if installed properly. The longevity will out last and out seal packing if installed correctly. Properly and correctly are the key words to longevity. I have installed 100's of these in refineries. 50 years ago most pumps used in refineries and chemical plants used packing shaft seals. The cost of pump down time, and maintenance repair plus environmental fines because of VOC (Volatile Organic Compound) leaks from packing. Pump seals were replaced with mechanical seals and proved to be a superior seal when compared to packing. The same design seals are used in the marine industry. PYI seals function the same way as an industrial mechanical seal. It is a simple concept. Two perfectly flat surfaces with a highly polished surface are pressed together with a specifically designed ( specification of preload) This set preload is the key to proper sealing and longevity. The polished surfaces when installed MUST BE CLEAN ! before the surfaces contact each other they must be wiped clean with no finger prints, grease, oil, dust...... Any contamination can cause abrasion to the surfaces. There is a hard face stainless steel and rotates with the prop shaft and there is a soft face which is carbon composite (stationary attached the the shaft log by hose and clamps. The carbon is the black crap that is seen in your photo. There is a seal flush installed that helps keep the seal cool and flush contaminates from building up around the two seal faces. The seal will last thousands of hours if the seal faces are kept clean and the proper preload is maintained. A contaminated seal face will reduce the longevity. Improperly loaded seal will reduce the seal life. Too much preload will cause excessive wear to the carbon face. To little preload will cause the seal to leak and also damage the sealing surfaces because of contaminants from seawater. I shaft misalignment or a shaft runout out of spec will also reduce the longevity because this will cause the seal faces to run out of parallel.
IMO when carbon deposits are seen there is an issue with the install. The black crap is from the soft face (carbon face) when carbon deposits are seen this is stationary seal material being removed. If the surfaces are clean, running parallel, preloaded correctly, cooled properly from the flush there is no reason for wear. The only reason I can think of for a PSS seal representative to say it is normal to see carbon deposits visual around the seal area in the bilge is (It is common to see after a new install because the installer may have not cleaned the faces properly and the contaminate caused some premature wear to a portion of the flat surface.) As long as this wear does not run horizontally across the entire flat surface the seal will function and seal.
If I had a PSS seal that I continually saw carbon wear rings in my bilge I would inspect the carbon ring for damage. If the carbon or hard face has scratches uneven surfaces it should be replaced. If the carbon and hard face looks good then reset the seal preload. Clean area and inspect for wear. There should not be excessive wear if the seal is clean and preloaded properly.