I will give full marks to NW Explorations based on my experience this summer. They acquired the iconic BC business Cooper Yacht Charters in BC, I believe in 2021.
This summer while moored at Gorge Harbour, BC we were sideswiped by one of the Cooper charter fleet while accessing its berth. We suffered a 6 ft long, deep scratch to the gelcoat and a final gouge to underlying material. We had lots of witnesses and the charter captain was properly cooperative. It was a error and we have all made errors on occasion as boaters.
We called Cooper Yacht Charters that day and learned at that time they had become part of NW Explorations.
Following our eventual return to our home port, we were visited at our berth by a NW Explorations senior manager who offered to fix the damage, preferably in either Bellingham, WA or Sidney BC where they have access to specialized trades.
We agreed to make our way to Sidney as part of a Gulf Island cruise in September. While at Sidney we were offered first an open berth for one night then moved into their boathouse for three nights. They subcontracted the shipwright work to Blackline Marine, who did an impeccable job of colour matching, filling and finishing the repair. We were even lent a vehicle while staying at Sidney.
All in all, an impressive response from NW Explorations. Thanks to their Sidney, BC based staff in particular for continuing the Cooper tradition of professional support and services to the boating community!