Retriever
Guru
I have to update my previous comments about Humphree fins. In fall 2023, we replaced a set of Naiads with Humphrees on Starr, a Northern Marine 77. The primary purpose of this was to gain effective, quiet, generator-free stabilization at rest.
Initially the fins performed well, but they have since turned into an unmitigated disaster. Humphree seems to think delay and deny is the appropriate path for failing systems, rather than working with owners to sort out their engineering shortcomings.
After the first trip out to Hawaii, the stabilizers were producing occasional-but-significant clunking sounds. For nine months, through growing frustration, Humphree insisted they knew what the problem was and would make it right. Finally they came to the boat and spent three days replacing parts in the servos. They were quiet again, but only briefly.
Since then, Starr has traveled to Fiji, Saipan, and Japan. Upon arrival in Japan, one of the servos was leaking seawater into the boat. The main shaft seal had failed at two years, despite a service interval of four years.
Humphree claims that both this failure and the clunking are a result of overload and overheating because our system was not connected to the autopilot for their "coordinated turn" function. They have now modified their instruction manual and warranty language to require this connection, although it didn't exist when we installed our system.
Frustratingly, support is difficult to come by. As far as I can tell, only two guys in Sweden are actually able to get parts and open up the servos to make repairs. There's no repair network like you'd find with Naiad or ABT/TRAC. Language barrier and time zones create additional troubleshooting challenges.
I believe the system simply is not up the task of stabilizing larger boats in real-world ocean conditions. It will be removed from Starr and replaced with a new set of Naiads or ABT/TRACs at the next opportunity.
Put simply, if a boat had Humphree stabilizers, I would not buy it. They are the worst marine company I've ever dealt with.
Initially the fins performed well, but they have since turned into an unmitigated disaster. Humphree seems to think delay and deny is the appropriate path for failing systems, rather than working with owners to sort out their engineering shortcomings.
After the first trip out to Hawaii, the stabilizers were producing occasional-but-significant clunking sounds. For nine months, through growing frustration, Humphree insisted they knew what the problem was and would make it right. Finally they came to the boat and spent three days replacing parts in the servos. They were quiet again, but only briefly.
Since then, Starr has traveled to Fiji, Saipan, and Japan. Upon arrival in Japan, one of the servos was leaking seawater into the boat. The main shaft seal had failed at two years, despite a service interval of four years.
Humphree claims that both this failure and the clunking are a result of overload and overheating because our system was not connected to the autopilot for their "coordinated turn" function. They have now modified their instruction manual and warranty language to require this connection, although it didn't exist when we installed our system.
Frustratingly, support is difficult to come by. As far as I can tell, only two guys in Sweden are actually able to get parts and open up the servos to make repairs. There's no repair network like you'd find with Naiad or ABT/TRAC. Language barrier and time zones create additional troubleshooting challenges.
I believe the system simply is not up the task of stabilizing larger boats in real-world ocean conditions. It will be removed from Starr and replaced with a new set of Naiads or ABT/TRACs at the next opportunity.
Put simply, if a boat had Humphree stabilizers, I would not buy it. They are the worst marine company I've ever dealt with.