I'm sorry this is long and text-heavy. But there is a photo at the bottom to sustain you! (Or just scroll down to the photo and you'll pretty much see what all my typing is about.)
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I think this has Zero to do with "improper install."
Back story: I have been yelling and shaking my fist at my computer screen about the internal postive bus bar on these batteries since I first saw the inside (I think that was a 2019 Will Prowse teardown), and then again in 2022 (a teardown done at Lithionics, IIRC on the channel "The Fit RV).
The problem I was (uselessly) shaking my first at would not be anything that could be affected by a user installation, IMO.
There is a vertical tang that is the positive connection on the outside of the battery (don't get me started on how annoying this is to fit jumpers to). I think it is brass (ugh).
That tang disappears down into the inside of the battery where it connects to the main positive internal bus bar (which you can't see unless you tear one down or watch a teardown video like I did). Sounds okay, right?
BUT, BUT....
Sandwiched in between the internal terminal tang and the internal main busbar is a sheet of black PLASTIC. So the terminal (main positive connection) tang and the busbar make no contact at all. Instead, all the power is transferred through the threaded bolt that holds the tang to the busbar (going through the plastic that separates them).
To make it worse, the bolt is aluminum. Of course that is going to expand and contract at a different rate than brass or copper (at least the main busbar inside looks like copper....).
That bolt is held in place (inside the battery) by double nuts. I wonder how tightly they could even torque the first nut on an aluminum bolt? I'd guess that's why the double nuts.
So even if this arrangement never moves, you have ISOLATED the main positive tang from the main positive bus bar (with the sheet of black plastic). This is obviously a huge no-no.
Even Battleborn makes a big deal (as one should) about how you MUST put your battery cable lugs RIGHT UP AGAINST the positive tang and make that connection tight. Not even a metal washer should be in between them. And of course this is correct. Every busbar will tell you that. Your lugs go right to the metal of the bus bar, and that "faying surface" is what carries the current. The threaded post and nut just hold things together. They do not carry the current.
So Battleborn is denying warrantly claims saying the customer's battery lugs are loose on their teminal lug. But at the same time THEIR terminal lug doesn't even really make contact with the main busbar (inside the battery, where you can't see it). The irony.
On top of that (I restrain myself from using all caps, ha ha), of course plastic can creep under load. So over time, that plastic that is sandwiched in between the tang and the busbar can deform, thin out and..... the tang will become loose. Now a horrible connection becomes an
intermittent horrible connection.
ON TOP of all this, Battleborn now claims this isn't a bug; it's a safety feature! See, according to them, the plastic melts, as does the very special aluminum bolt (seems like alu melts over 1,000ºF though?) and then things disconnect and you are safe. Whew! Except they don't disconnect, because the bolt doesn't melt, and the nuts are still holding it all together. But whether the plastic creeps or melts, the tang is now loose. So you get arcing and heat.
But you know, the REAL problem is that the customers lugs are loose

I saw this way back when a friend wanted to buy BB batteries, ....... but "everyone" said they were so great. Then a couple of days ago I saw Will Prowse's new videos (now two) and read a looong thread on his forum (DIYsolar.com).
Turns out, many people have had a problem (according to posts in DIY solar forum), but BB always says they were the only one, or it was their fault due to loose lugs. They made a big deal about their 10-year warranty, but come to find out it costs a huge amount to send the batteries back in for "warrenty inspection." (Hundreds of dollars, you have to palletize even just one battery, you have to wait for a special Fedex to come to your house, etc.) and then BB charges $150 to inspect and then *maybe* it's warranteed. If not you still pay the shipping and inspection fees. But often the finding is that "the customers lugs were loose." So no replacement under warranty.
Anyway, all this to say that I have been speechless ever since I first saw that connection method (inside the battery) over 5 years ago. I almost started doubting myself as everyone said they were the bees knees. Now this. At least I don't feel "too negative" anymore.

The below pic isn't great, but here you can see the (cut away) top of the battery (near the top, the tang is where you would attach your battery cable).
Looking "inside" you can see, starting from the left, the double nuts, the tang, the black plastic piece, and then the main (copper?) internal positive bus bar. The "bolt" is aluminum.
PS: My buddy DID buy Battleborns back then, even though I was yelling at my screen and said that's crazy. He used them for a couple of years, after which time he wanted Bluetooth to see what was going on inside, plus a few more amp hours in the bank and went to Lithionics batteries.
I just went and looked at those exact two Battleborn batteries (in storage) and the tangs are not loose. He probably never charged at more than about 15 amps (was a bank of two batteries so 200ah at 12v) and back then didn't have an inverter so likewise probably never drew more than ~20 amps at a time (install was in a small camping trailer; solar charging only). But of course they are rated for much higher charging and discharging.