I've been a port supply customer (now West Marine Pro) for many years. Maybe because of that, I've never had the issues with West that many others seem to have. The service in all 3 of the stores I typically frequent is mostly good, I would say that the on the floor staff (maybe not the teen girls who run the register) are very knowledgeable. Much more knowledgeable than the typical customer who comes in.
Heck, I wish West would start stocking Yanmar parts. Talk about a racket. I know yanmar isn't the only engine manufacturer to do it, but the way they restrict parts sales by geographic area does not serve the consumer's interest. Far worse than anything West Marine has ever done in my opinion.
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