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Old 09-06-2017, 12:43 PM   #62
BandB
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City: Fort Lauderdale. Florida, USA
Join Date: Jan 2014
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Quote:
Originally Posted by Art View Post
There is a BIG difference between derogatory "yelling" at someone and "talking loudly" [even very loudly] to be heard. Voice inflections, body stance and appendage movements as well as facial expressions are easily recognizable portions of the difference... not to mention exactly what words are used.
We have videos that show people how difficult it is to tell the nature of the yelling or the actions. We'd show those videos and let people try to guess what was going on. Given two choices they were less than 60% right. Now, obviously staged situations but it is part of manager and supervisor training. If you're not very close, it can be very difficult to interpret. Plus people have different mannerisms. A lot of regional differences in even speech patterns. People in different areas react differently to the same words and body stance.

I'm sure if you asked the man who is the subject of this how he sees himself thinking back to it, you'd get a far different answer vs what he really looked and sounded like. We often don't see ourselves well at the moment.
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