Quote:
Originally Posted by twistedtree
I would check carefully on the heritage of any replacement engine. How many hours on the existing engine? Perhaps even push for a factory reman?
And at some point it's probably worth capturing in writing that this is all in them. I have usually done that in simple email exchanges which gives an excellent written record. It's also a good way to document everything as it transpires, and is less hostile that asking for a separate written statement. As soon as anyone senses people lawyering up, things will likely come to a grinding halt.
Good luck with it all, and I think your constructive attitude will serve you well through this.
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The engine they have is a factory reman. Same engine as mine. The email trail is a good idea and they have been very good about it. They send a written estimate before every visit and the last two have clearly shown zero cost. They have been very above board and straightforward through the whole process.