06-13-2017, 07:38 AM
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#15
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Guru
City: Punta Gorda, fl
Vessel Name: Escapade
Vessel Model: Nordic Tug 37 2002
Join Date: Jan 2015
Posts: 1,231
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Quote:
Originally Posted by Seevee
All,
Purchased the Navionics IPad USA app a while ago, and when opening it up yesterday, it didn't work and asked me to purchase it again, that my "trial" was up.
I didn't sign up for a trial, I purchased it and was charged for it. Apple help is about as bad as Navionics. Apple refuse to reinstate the app, give me a bunch of crap, said I had to contact the developer, and all kinds of things.... took 45 minutes, and I gave up.
Navionics doesn't answer their phone unless you wait for a LONG time, so I emailed them.
I tried Apple again this morning and after and hour and seven minutes I got a supervisor that said he'd issue a refund to which I said fine. I thought about buying it again, but decided to screw it, ain't worth the hassle.
On my last big trip (7 days) I tried to get the old C80 chart plotters data current, and with the long phone waits and the lack of quick email response, I got no where until after the trip was over, so I never got them updated.
I like the Navionics charts, but they sure are a pain to deal with. I suspect if there's no issues, they probably work fine.
I like the fact that you can do auto routing on the IPad amp, does anyone know how to download it to a chart plotter?
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I'd still like to buy Simrad instead of Garmin for my upgrade, but my biggest worry is product support, both from Simrad AND Navionics......
After my trip, a senior rep from Navionics called me to apologize and asked me to give them another chance (thus I bought their App). She was really nice and convincing. Are they "really" getting better or am I only wishing for better support.
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Since you had problems with the Navionics app. And you had problems updating your Raymarine C80 one has to wonder............
Is it the electronics or is it .....
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