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Wow. Unfotunate!
One simple thing to check, if you haven't already: Is the unit switched on?
I'm not trying to insult your intelligence here ;-)
On a number of occasions, I have experienced what seems to be a "dead" Victron charger, only to find that while working in the bilge I, or a mechanic, accidentally bumped the rocker switch on the front of the Victron. It should always be in the "on" position. So - easy to check...and if you're lucky, that's all the problem is!
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Scott
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