I have found that COVID is the new excuse for poor service. Yes, Covid has had an effect on the supply chain, but not as much of an effect as management either being unable or unwilling to invest in inventory. One of my main suppliers is running at a75% fill rate. Employees there informed me that business was up 25% but the President is so afraid of being caught with excess inventory that he will only allow a 5% growth rate in purchasing. I suspect that WM hasn’t the Capital to up their purchasing rate even when sales are up. Both of these decisions lead to empty shelves.
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