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Old 10-11-2021, 01:33 PM   #1
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How do I Dispute additional AliExpress Charges

Guys, I have purchased a set of anular cutters on AliExpress. Their status is Paid but unshipped. This morning I received SMS and AliExpress messages saying that the seller thought I was in Indonesia not Australia and included shipping will be another $35.

To be honest the $35 isn't a deal breaker and I would have still bought them at the new price. However, the last minute change for seemingly BS reasons doesn't sit right. Should I canel the purchase, I haven't found any other suppliers selling this particular size cutters.

I have tried to dispute the transaction but get this message:

"After checking, we found the order is finished, so you cannot open dispute for this order.

Please click here for detail information."

Is anyone aware of a process to dispute additional charges before the items are delivered?
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Old 10-11-2021, 03:19 PM   #2
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Guys, I have purchased a set of anular cutters on AliExpress. Their status is Paid but unshipped. This morning I received SMS and AliExpress messages saying that the seller thought I was in Indonesia not Australia and included shipping will be another $35.

To be honest the $35 isn't a deal breaker and I would have still bought them at the new price. However, the last minute change for seemingly BS reasons doesn't sit right. Should I canel the purchase, I haven't found any other suppliers selling this particular size cutters.

I have tried to dispute the transaction but get this message:

"After checking, we found the order is finished, so you cannot open dispute for this order.

Please click here for detail information."

Is anyone aware of a process to dispute additional charges before the items are delivered?
I had a dispute on an item recently through Paypal, which I hate. The item was nothing as described but returning would have been far too much cost and trouble. Finally had to just accept my mistake. Ultimately it was how much is the agony of the fight worth and I decided it wasn't worth it for the dollars involved. I hate surrendering when it's a matter of principle, but a smarter memory of the family said, "it's not worth it."
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Old 10-12-2021, 04:09 AM   #3
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I had a dispute on an item recently through Paypal, which I hate. The item was nothing as described but returning would have been far too much cost and trouble. Finally had to just accept my mistake. Ultimately it was how much is the agony of the fight worth and I decided it wasn't worth it for the dollars involved. I hate surrendering when it's a matter of principle, but a smarter memory of the family said, "it's not worth it."
I was just cheated in the same manner. No delivery plus an unauthorized upcharge. PayPal was of no help. The item weighed over 60 pounds. The vendor provided "proof of delivery" via first-class mail, USPS. First-class mail is limited to 13 ounces. I pointed this out, twice, in my dispute but PayPal accepted the vendor's "proof" that delivery was made, that is, a confirmation of delivery of a piece of paper. My advice is to never use PayPal for ANYTHING. They do not stand behind their guarantee.
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Old 10-12-2021, 04:25 AM   #4
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Frankly, I doubt it is worth getting a raised BP about. Just pay it, and put it down to experience.
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Old 10-12-2021, 06:27 AM   #5
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In the last 2-3 years, I've gotten much pickier about who I order from as I've had a couple 'learning experiences' with commensurate "tuition" paid. There is a lot of stolen merchandise online, even Amazon. Prices seem very good......until a return or something is desired.

Only future-tip I can offer (and may be exclusive to US vs Oz) is I use "Fakespot," a plugin on my browser that analyzes reviews. I assume it's helpful - certainly assists me in making a purchase decision.

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Old 10-12-2021, 07:29 AM   #6
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While I do use PayPal for transferring money to an individual such as buying something from someone on this forum, I have a $25 limit on Ebay with it. Given a choice, I always use my credit card and have never had an issue with the credit card company standing up for me.

So far I haven't had an issue with PayPal, but you hear of many who have. I may be mistaken, but feel most people trying to commit fraud aren't looking to do it on small cost items (kind of like counterfeiting $1 bills).

Also, I don't let PayPal have access to an active checking account. Everything goes through my credit card. I never transfer money out of my PayPal account, only eventually spend it out of the account.

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Old 10-12-2021, 08:37 AM   #7
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Had the exact same thing happen on AliExpress. The seller tacked on a shipping charge after accepting payment.

I opened a dispute immediately. There was a box for something like "price not as advertised." The seller asked me to change it and lie about the reason for the dispute (so it would look like my fault.) I refused and asked to cancel the order. At that point I had no faith in the seller. They pulled a couple of shipping numbers which were not in the country the product was supposed to ship from, and were never received by the shipping company according to their own tracking site. Evidence of this was enough to get Ali to reverse the charges. It did take a lot of time and effort. And of course the clock is ticking, because Ali (like PayPal) has a limit on when you can dispute a charge.

Another option is to dispute the charge with your credit card company. I didn't have to in that case, but it may be easier to prove the fraud to them than to a company like Ali, which seems to be biased toward the seller.

Personally, I'd fight tooth and nail for any amount of fraud, no matter how small. Just on principle. I don't want cheats and liars to win.
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Old 10-12-2021, 11:32 AM   #8
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There are two issues. One is the honesty of the vendor. The second is the payment method.

I ALWAYS use a credit card. NEVER a debit card. I found PayPal to be very poor from the start and have not used them in at least 15 years.

Credit cards have a couple of things in their favor. First, the rules make it much easier to dispute a charge, and the companies I use have been very good about doing it. Second, rewards programs. The amount of money I get back in rewards is pretty sweet, and that's just with normal spending. Put fuel, parts, Marina fees, and upgrade expenses on it and it can do wonders.
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Old 10-12-2021, 12:15 PM   #9
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I just don't do business with cheats. Aliexpress and pay pal are not good. Do a google search on pay pal lawsuits... there's 1000s of them. They cheated me once. Got a refund on a product I bought, went thru paypal and I never got it. They had every excuse in the book. I don't even use a credit card if the vendor runs it thru his pay pal account.



I like Amazon and even Walmart at times. Easy to buy, easy to return... no questions asked. However, not always the best prices. For boating supplies, there's lots of good vendors out there.
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Old 10-12-2021, 03:09 PM   #10
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If the vendor has already shown a propensity toward deceit, I wouldn't assume just paying the latest ransom (increased shipping charge) will ensure you get your item. What it WILL do is drag out the purchase process longer, hopefully (for the seller) bumping you over the time limit for when you can file a dispute with your CC company.
Twice now I have had problems with a purchase paid for via Paypal. The first time, the item received was DOA. The vendor stated that since I had received the item, but it was broken, I needed to go though the manufacturer of the item, not the seller. Paypal agreed with the seller. I disputed with my CC company, stated reason "I had not received the item I ordered", NOT that the item was received broken . . . . CC immediately issued a conditional credit, then made it final within 14 days. Paypal was absolutely no help.

2nd item was today when I received my InSinkerator water dispenser. Bought new, received a item that had been "returned" for whatever reason, "inspected", then sold again as new. Even though it has had water through it, and STILL has water in it. I e-mailed the seller, asking for RMA, and return shipping label. If they don't respond within 24 hours, I will dispute thru Paypal, and then escalate to CC dispute if Paypal doesn't solve the problem.

I agree with CaptTom who said he refused to let scammers/frauds get away with it regardless of the cost, or my time involved. If more people did that, it would no longer be profitable to try and conduct the fraud. If more people acquiesce, rationalizing it that it's not worth the time to fight it, we will continue to have the same problem,
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Old 10-12-2021, 05:33 PM   #11
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Just an additional comment about "extra, hidden charges" from Courier companies if cross border shopping.
When ordering anything from a US or even European based company, I try to ensure they ship via the postal service. Especially from the US, if a Courier company is used, and even though you have already paid much higher shipping costs due to it being "international", with a Courier there is always additional fees to pay upon delivery. To me, by definition, international means crossing a border and the higher shipping fees involved should cover all "extra costs" (possible exceptions are Duty and taxes that may be due)?? This is especially true as most sellers have already had to fill out all "paperwork" involved to internationally ship their product. But no, the Courier charges "extra", unknown until delivery (these fees usually a percentage of the declared value). Again a ripoff as their work to clear the parcel is not more for the same size, weight, type of item simply because the value is higher.
I try hard not to support businesses (Couriers) that operate in that manner. To me, they are like the Highwaymen of old: "STAND AND DELIVER".
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Old 10-12-2021, 05:41 PM   #12
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I guess the reason for buying annular cutters from China was cost. But there's many for sale on Amazon and probably ebay.
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Old 10-12-2021, 07:16 PM   #13
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Not sure who you are referring to as “courier companies” but I just received today a plotter sounder directly from the manufacturer in Hong Kong, shipped via DHL. 100% great support. Once it cleared China customs it was here 3 days later.

So is DHL a courier company?
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Old 10-12-2021, 08:18 PM   #14
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Where is "the other Cairns" located in Indonesia? I`d really need to understand the deal on shipping to be sure but it smells scammy. You are probably going to have trouble getting a refund if you cancel, if you can on a "finished" order, whatever that is. Do you trust them enough to flush another $35 down the head?
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Old 10-13-2021, 07:39 AM   #15
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Just an additional comment about "extra, hidden charges" from Courier companies if cross border shopping.
I've ordered from Canada, China, Russia and probably others. Never had any extra charges (except that one attempt at extortion on Ali which I immediately cancelled, see above.)

In the old days shipping terms included things like "FOB" but I haven't seen anything like that in ages. Maybe if you're shipping a vehicle or large piece of machinery.

But for ordinary consumer goods, I wouldn't (knowingly) buy anything from a seller who doesn't disclose all the charges and fees up front.
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Old 10-13-2021, 01:38 PM   #16
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Let me be more clear in what I am saying. Courier companies include Fedex, DHL, Purolator, etc.

This might be (another) case where only Canadians are treated to this "special" treatment. But I can tell you from personal experience (several times) where I pay international shipping (from the US (seller) to my home) prices that are already far higher than the cost to ship an equivalent distance within the continental US (my assumption used to be that this was because of the procedures involved in importation, etc.). Then when the item arrives (and the seller has no knowledge of or control over this aspect of shipping their product to Canada) I receive a further bill for "services" rendered which are purported to be "acting as my custom's broker, paperwork, and then duties and taxes". In a few instances, these fees have added up to the value of the item purchased.
So any actual Government imposed duties and taxes (which by the way are often not charged on items of relatively low value if shipped via the Postal Service and no "broker fee" either) are one thing, but the other "hidden" fees charged by these couriers (when operating in Canada) are unacceptable and are levied at a point where you really don't have much of a choice (your front door).
So I have 3 choices, don't ever buy anything that requires international shipping, use the Postal service, or just suck it up and "get extorted" by the greedy couriers!
I have contacted several of the companies where I had made the purchases in question, and they stated to me that they filled out ALL of the required paperwork for international shipping prior to the courier pickup, and that they had no idea that I would be charged additional fees by said courier (shipping company).
Canadians on at least some items do "get" gouged by various companies. One example I can use is that I bought a Honda 2000i generator a few years ago. It was for sale at a Honda equipment dealer here in Canada for over $2000 Can. I bought it at Camping World (in person so no shipping) in Washington state for $980 US which at the time was about $1150 Can. When declared at the border coming home, the Customs Agent did not charge any duty and only collected taxes on a portion of the amount as I had a "personal deduction" or allowance. I saved just over $1000 Can. all said and done.

When I asked at the Canadian dealer, I was told that their wholesale cost was slightly higher than the price I paid in the US. Sometimes we Canadian's are "taken advantage of" and this courier issue could just be another example (based on some of the experiences related by other TF (US) members when they shipped internationally to the US)??
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Old 10-13-2021, 02:46 PM   #17
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Firehose, I think it’s because Canadians are some of the nicest, most civilized people on Earth. So someone has to try to screw you in one way or another, just to make the rest of us jealous buggers feel better
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Old 10-13-2021, 04:03 PM   #18
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Firehose, I think it’s because Canadians are some of the nicest, most civilized people on Earth. So someone has to try to screw you in one way or another, just to make the rest of us jealous buggers feel better
Thanks for that Mako,.......... I think?????
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Old 10-13-2021, 05:57 PM   #19
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I just don't do business with cheats. Aliexpress and pay pal are not good.

.
I think that's a bit unfair to label everyone as cheats.

I have been using both as well as Alibaba, tao bao and eBay for decades with thousands of transactions and have only ever had one issue and about $20 lost but tens of thousands of $$ saved over the years

That $20 was when I was asked to send a pump back to China, I got a refund but due to freight cost was left $20 out of pocket.
Every other time I have made a claim and there's been a few, I get a refund very quickly and keep the product.
We have a $200 plastic sunlounge on the top deck, bought 2 ($400) and 1 had a crack.
Full refund on both, don't send them back.
Quote:
. Do a google search on pay pal lawsuits... there's 1000s of them
1000's out of probably billions of transactions
Statistical noise.
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Old 10-14-2021, 02:10 PM   #20
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I think that's a bit unfair to label everyone as cheats.

I have been using both as well as Alibaba, tao bao and eBay for decades with thousands of transactions and have only ever had one issue and about $20 lost but tens of thousands of $$ saved over the years

That $20 was when I was asked to send a pump back to China, I got a refund but due to freight cost was left $20 out of pocket.
Every other time I have made a claim and there's been a few, I get a refund very quickly and keep the product.
We have a $200 plastic sunlounge on the top deck, bought 2 ($400) and 1 had a crack.
Full refund on both, don't send them back.

1000's out of probably billions of transactions
Statistical noise.
I will add a bit to this. I spoke against Paypal and don't use them. My reason is that you don't have the leverage you have with a credit card company direct sale. Understand the reason many small vendors use Paypal is that they can't get regular merchant accounts for some reason, so selection of the worst. However, is Paypal worse than what we've seen from other banks? What about Wells Fargo?

Have I know people to lose on Paypal and Ebay and Alibaba? Yes. But I've known people to feel they got screwed by the local merchant they went to. I personally have done quite a bit through Ebay and never had a problem. We have a business that uses Ebay as a well and they work hard to maintain a perfect or near perfect rating.

I also don't find merchants from one country any worse than others as there are good and bad in all countries. China to the US is complicated by freight and both cost and time, but that's part of it to offset any savings.

My problem with Paypal really was I should have read reviews of the article before I purchased it and then I wouldn't have had to rely on them to help me. I tried to cancel the order one hour after placing it and the vendor refused and nothing got better from that point. However, the original mistake was mine, then complicated by a bad vendor and no assistance from Paypal.
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