psneeld
Guru
After reflecting, considering the great service my dock mate got on twin cat turbo problems by ACE I think they saw a 1982 Present sedan trawler with a 5kw old genset and the made me a non priority. Just wish they had told me to look elsewhere.
I learned something here. If the business's representative gives a comittment, they do not mean it (if it is not within pick a number, 2,3,5 business days) accept and keep looking for a better deal. When I give my word, I mean it....in the past....no more. I will look after my needs.... I was raised that if you gave your word, then that was it. The world has passed me by.
I believe there are still people that will stand by their word. True it is slimmer but I know a few.....and live by that code.
The learning point here is if they break the verbal agreement...then it shold have been in writing (which I never really agree with either for just a service call ) then given a second chance of a couple days....then after that I give them in writing....if you show up and XXX is working the genset...tough ****, you were notified in writing on mm/dd/yyyy.