KVH is American, Intellian is Korean. I was very happy with the service I got from KVH. And yes, you definitely want Dish, not Direct. At the time we bought our KVH unit, it was Direct only. We had always used Dish on land and found the customer service vastly superior. I also use Dish Anywhere a lot when traveling.
"There's the Right Way, the Wrong Way, and what some guy says he's gotten away with"