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10-25-2020, 02:09 PM
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#1
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Senior Member
City: Santa Barbara
Join Date: Mar 2020
Posts: 290
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Amazon sent wrong shorepower inlet
I ordered the Marinco 30amp and received the 50amp. It's worth double the 30amp but it looks a little different. Now they're not responding to my "wrong item" request. Should I just live with the 50 and consider this a win?
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10-25-2020, 02:20 PM
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#2
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Guru
City: Bethlehem, PA
Vessel Name: Lady Kay V
Vessel Model: 1978 Hatteras 53MY
Join Date: Oct 2015
Posts: 1,098
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Quote:
Originally Posted by BrianG
I ordered the Marinco 30amp and received the 50amp. It's worth double the 30amp but it looks a little different. Now they're not responding to my "wrong item" request. Should I just live with the 50 and consider this a win?
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If you have a 30A cable it's not going to work. Call Amazon or use the chat. I have found them responsive.
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10-25-2020, 02:38 PM
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#3
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Senior Member
City: Newport
Vessel Name: Privateer
Vessel Model: Kadey Krogen 52
Join Date: Jun 2014
Posts: 177
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Must be karma. Amazon once sent me a 50a 120 instead of a 120/. 240. Went to plug it in two months later and found the error. More than 30 days so they told me to pound salt. Sold the wrong one on Craig’s list for a significant loss.
So sell the 50a for a profit and keep the difference. All balances out in the ned.
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10-25-2020, 03:11 PM
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#4
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Senior Member
City: Santa Barbara
Join Date: Mar 2020
Posts: 290
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Quote:
Originally Posted by oscar
If you have a 30A cable it's not going to work. Call Amazon or use the chat. I have found them responsive.
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Heh, good thing I posted. I thought it was just heavier duty. Different wire config?
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10-25-2020, 03:26 PM
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#5
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Moderator Emeritus
City: Au Gres, MI
Vessel Name: Black Dog
Vessel Model: Formula 41PC
Join Date: Jul 2015
Posts: 21,131
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You could buy an adapter to make it work but it will be very pricey. I would just return it and get the correct one.
__________________
Boat Nut:
If you are one there is no explanation necessary.
If you aren’t one, there is no explanation possible.
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10-25-2020, 04:26 PM
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#6
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Guru
City: Rochester, NY
Vessel Name: Hour Glass
Vessel Model: Chris Craft 381 Catalina
Join Date: Aug 2019
Posts: 7,539
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Quote:
Originally Posted by BrianG
Heh, good thing I posted. I thought it was just heavier duty. Different wire config?
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The connectors are psychically different and incompatible.
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10-25-2020, 05:01 PM
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#7
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Guru
City: Seattle, WA
Vessel Name: Pau Hana
Vessel Model: 1989 PT52 Overseas Yachtfisher
Join Date: Aug 2012
Posts: 2,676
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Call amazon, ask to speak to concierge customer service- state your case nicely to the US based person that will answer, and you should be good.
__________________
Peter- Marine Insurance Guru at Novamar Insurance Group (206-350-5051) & tuna fishing addict!
1989 52' PT Overseas yachtfisher
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10-25-2020, 08:00 PM
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#8
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Senior Member
City: NW Washington State
Vessel Name: Kingfisher
Vessel Model: 37' converted gillnetter/crabber
Join Date: Oct 2017
Posts: 442
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I have never, ever had any difficulty returning things purchased on Amazon. Doing so on their website is pretty much idiot proof.
__________________
Anson & Donna
Be kind whenever possible. It is always possible. ~The Dalai Lama
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10-25-2020, 08:04 PM
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#9
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Moderator Emeritus
City: Au Gres, MI
Vessel Name: Black Dog
Vessel Model: Formula 41PC
Join Date: Jul 2015
Posts: 21,131
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For as big a company as Amazon is, they are really good when they make a mistake. I have always had good customer service from them.
__________________
Boat Nut:
If you are one there is no explanation necessary.
If you aren’t one, there is no explanation possible.
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10-25-2020, 09:02 PM
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#10
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Senior Member
City: Santa Barbara
Join Date: Mar 2020
Posts: 290
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Quote:
Originally Posted by Sabre602
I have never, ever had any difficulty returning things purchased on Amazon. Doing so on their website is pretty much idiot proof.
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I have. Certain items aren't returnable and some of their 3rd party sellers have misleading ads that intentionally use ambiguous language and Amazon allows them to persist.
In the case of this Marinco inlet, like a lot of there items, the seller has 48 hours to reply. Imagine returning something from Home Depot and customer service said "We'll let you know in 48 hours what we're gonna do...if anything". The strategy is seems to be "maybe the buyer will lose interest and eat it"
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10-25-2020, 09:44 PM
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#11
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Guru
City: Port Townsend Washington
Vessel Name: " OTTER "
Vessel Model: Ocean Alexander Europa 40
Join Date: Nov 2009
Posts: 2,378
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I bought a set of stock ( $400.00) gm fender flares for my last truck, Amazon screwed up and send me 2 sets. I tried to return the second set and Amazon said "you can send them back but you will need to pay postage at your cost" . Took them to the pack and ship and got a $100.00 quote to send them back (they are in a BIG box). Called AZ back and told them I'm not paying to send them back.. they suggested I throw them away. A buddy got a new free set of flares for his truck!.
HOLLYWOOD
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10-26-2020, 12:15 AM
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#12
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Guru
City: San Francisco
Join Date: Apr 2018
Posts: 3,089
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This is why when you buy things on Amazon, look for Amazon as the seller, not some third party.
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10-26-2020, 04:58 AM
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#13
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Guru
City: Vermont
Vessel Name: Luna C.
Vessel Model: 1977 Marine Trader 34DC
Join Date: Sep 2020
Posts: 1,497
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Amazon will probably send you the correct one and may tell you to keep the wrong one, once you talk to them.
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10-26-2020, 06:37 AM
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#14
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Senior Member
City: Buffalo
Vessel Name: Almost Perfect
Vessel Model: Kadey-Krogen 48
Join Date: Dec 2015
Posts: 232
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Quote:
Originally Posted by DDW
This is why when you buy things on Amazon, look for Amazon as the seller, not some third party.
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Good advise. I once bought a boat part from a third party via Amazon. The part never arrived, and I gave the seller a one star rating. Amazon removed my rating because I didn't blow sunshine at them. Two months later they sent my money back.
Keep the part and sell it privately, and order the correct part from Defender.
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10-26-2020, 08:35 AM
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#15
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Guru
City: Southern Maine
Vessel Model: Prairie 36 Coastal Cruiser
Join Date: Dec 2012
Posts: 2,714
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I, too have had great luck with Amazon customer support. Still, my recommendation would be to sell the wrong part and re-purchase the right one. This time make sure it's at least "fulfilled by" if not "sold by" Amazon. The will try to make it right if you have a real issue with a third party shipper, but maybe not as quickly.
But the real reason selling and re-ordering is better is that returns to Amazon are never re-stocked. Most are disposed of in landfills. Some are bundled together and auctioned off in large lots. You're not doing anyone a favor by returning it.
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10-26-2020, 08:59 PM
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#16
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Senior Member
City: Santa Barbara
Join Date: Mar 2020
Posts: 290
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I've actually been trying to cut Amazon out of the loop completely. Often though Amazon just kills competition on shipping time. Not price as much, speed.
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11-09-2020, 01:04 PM
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#17
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Veteran Member
City: Mercer Island
Join Date: Jun 2020
Posts: 27
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I could potentially be interested in a 50 amp cable, how long? Where are you located? I'm in Seattle. Let me know, thanks
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11-09-2020, 01:37 PM
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#18
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Senior Member
City: Hamilton
Vessel Name: Moon Dragon
Vessel Model: 1989 IG32
Join Date: Oct 2019
Posts: 118
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Just asking - this is not a rant
Full disclosure - although "retired", I spend a couple of days a week at a chandler assisting boat owners select items for their vessel.
I enjoy a lesser price as well as the next person, but why would you purchase an item from an unknow source instead of your local chandler? There are a very limited number of suppliers for most of the equipment we use on board such that the retail price from one store to the next will not vary greatly - within a few percentage points. If 50% better - one should ask why?
You cannot imagine the number of times we are approached "bought this on XXXXX and I need help installing, or getting it to work or ...".
The flip side is the boater that comes and does the research in our store, asked the questions, takes staff time - then buys the product on XXXXX.
Just asking - support your local supplier when possible. If not - they might not be there when you need them the most.
Enjoy your boat
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11-09-2020, 01:43 PM
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#19
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Guru
City: Stratford, CT
Vessel Name: Blue Moon
Vessel Model: Mainship Pilot 355
Join Date: Jan 2019
Posts: 3,937
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Quote:
Originally Posted by BrianG
I ordered the Marinco 30amp and received the 50amp. It's worth double the 30amp but it looks a little different. Now they're not responding to my "wrong item" request. Should I just live with the 50 and consider this a win?
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Amazon is easy to return/replace/refund. Look for live chat in their help section, under need more help/contact us.
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11-09-2020, 03:26 PM
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#20
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Senior Member
City: San Francisco
Vessel Name: Sarah McLean
Vessel Model: Mainship 30 Pilot
Join Date: Oct 2007
Posts: 118
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have you tried emailing or calling marinco?
amazon is selling it for them. Marinco is usually very responsive
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