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Old 08-03-2020, 01:19 AM   #1
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City: Elliot Bay
Country: USA
Vessel Name: Intrepid
Vessel Model: North Pacific/ NP-45 Hull 10
Join Date: Apr 2020
Posts: 169
received dingy from Northwest Inflatables Today

I wanted to leave a note regarding my experience with Steve at NW. New NP45 and have the boat at Elliot bay. Need to do a transmission service so can move the boat. No big deal since my wife had eye surgery and was going to be down for a week.Steve then called and said the boat was ready. I explained my problems so he offered to launch at shilsho and motor over to elliot. Help me push the boat to one side and get the dingy set on top then return the boat and tie off. I then took him to has car.
It was scheduled for monday but i need to take my wife in for post-op that day so he said lets just do sunday. He spent several hours helping with the davit and figuring out where it should go.
You just dont see this kind of service anymore and i just had to let everyone know.
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Old 08-03-2020, 02:02 AM   #2
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City: Au Gres, MI
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Vessel Name: Never Say Never
Vessel Model: President 41 DC
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Nice to hear about good service for a change.
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Old 08-03-2020, 11:50 AM   #3
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City: Tri Cities, WA
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Don't ya just love being surprised by that level of service?

It's kind of a sad statement about the general service level when we're surprised by service that goes above and beyond.
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Old 08-03-2020, 03:19 PM   #4
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City: Whidbey Island WA
Country: USA
Vessel Name: MV Kika
Vessel Model: Selene 47 Ocean Trawler
Join Date: Oct 2008
Posts: 322
received dingy from Northwest Inflatables Today

Quote:
Originally Posted by GFC View Post
Don't ya just love being surprised by that level of service?

It's kind of a sad statement about the general service level when we're surprised by service that goes above and beyond.


Good customer service starts with the individual having a love for their work. Itís hard to find that combination in the average employee...even among many small business owners. Steve at NW Inflatables is the exception.
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