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Old 10-02-2020, 01:50 PM   #1
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Hull warranty ?

Hi everyone , being a newbie on this site , I am going to learn how get around on the site .
I would like feed back from members that have went through hull warranty claims with different brands of boats . From minor issues to major hull cracks and interior fiberglass structural issues .

I have had many different brands of fiberglass boats and never had a serious issue until now . I have a 2018 R27 Ranger Tug with 2 large cracks . there is no sign of the hull hitting or scrapping anything . In my personal opinion it was done when blocked . It is a very long story , and I have been taken to task by some of the ''Ranger Followers ''on Tugnuts for daring to give my opinion about the dealership and plant .

How have the Trawlerforum members been treated by their boat manufacturers and dealers ? when it comes to '' Mysterious Hull Cracks ''

Thank you in advance
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Old 10-02-2020, 07:55 PM   #2
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Have you contacted your insurance agent yet. If not that should be done immediately.
They should send a surveyor who is knowledgeable in this kind of damage down to inspect the boat.
Do nothing to the boat, don't move it, don't play with the cracks, do NOTHING.

Allow nothing to be done to it untill the surveyor has seen it.

Do take photos of your own from many different points and showing the blocking.

If you do anything or allow anything to be done you may seriously compromise any claim.
Unless of course it has gone further than that already.

And yes, sometimes improper blocking can cause trouble. Another member just went through this in the last year. Improper blocking. My BIL had trouble although a long time ago due to improper blocking.
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Old 10-02-2020, 08:28 PM   #3
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Welcome aboard. +1 on the above.
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Old 10-02-2020, 09:39 PM   #4
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hull Warranty ?

Sorry , i think i lost a couple replies i did by '' quick reply '' . I don't see them anymore . My issue was buying a used boat from the dealer ( 2018 with 25 hours on it) , that had hull damage before i bought it ( in my opinion ) . When i sent a boat transport company to pick it up , they caught the salesman mopping up the V birth , then going for a quick ride to '' get the algae off '' or in my opinion get the bow up to get water to the stern to pump it out . Was a bad deal all around . No One should deal with dealers you know well ( friends ??? ) . They had their tech '' go over the boat '' . it was a rushed deal , i had a trade also . What could be wrong with a boat wit 25 hrs ? sold by the dealer ( boat house stored on a new $ 15 K marine railroad ) . The boat ( in my opinion ) was damaged at one of 3 places . the Ranger plant - the ''unknown '' freight company from Washington state to Ontario, or the dealer .
The boat was delivered to the first owner , by water , by the salesman . The boat was never blocked after it left the dealership .
Some say call your insurance company --- i can't make up a story for a claim , it was leaking at the dealership after i paid for it .

The Ontario Ranger Tug dealer has told me to go away , the plant says to call my insurance company . This is not good customer service when a boat leaks before it is delivered . They say the ''as-is '' little line on the dealer invoice is that ..... as is i won't be rolling over on this one .
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Old 10-02-2020, 09:52 PM   #5
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hull Warranty ?

My one typing finger is getting tired . I look forward to any constructive opinions . Tomorrow I can answer any questions . It is like a movie . I have 2 '' of copied emails , texts , notes , survey results , once the ''damaged'' boat arrived ( i know , wrong order ..... never trust friends you make , that sell boats ) all in ''my personal opinion '' as you never know who is reading ! thanks
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Old 10-02-2020, 09:59 PM   #6
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I would wonder why the boat was a used boat with only 25 hours on it? Why so low hours? Was it being repaired the entire time? We had a down year this year due to the virus and only put on about 25 hours. Did you ask about the history of the boat and why the very low hours and what was the answer?
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Old 10-02-2020, 10:11 PM   #7
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yes , met the first owner . Lived on the water , boat house at his residence . it sat in the boat house all the time . They used it for a 2-3 hour boat ride , once and a while . the shrink wrap was still on the stainless fridge front panel . still smelled new . My wife loved the boat..... happy wife , happy life .... ( she is not too happy now )
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Old 10-02-2020, 10:13 PM   #8
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This is also 1 finger. On a phone which I hate for this purpose.
Call your insurance. Co. They would not accept a claim I expect.
They may be able to help with advice about suitable surveyors and repair yards.
Get their opinions. Keep a log of people talked to, time,date etc.
Talked to the previous owner and who is it.?
But ask them for help, insurance e o.
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Old 10-02-2020, 10:21 PM   #9
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Hi. Bummer about your boat. Your timeline is difficult to follow. Is the damage easily fixable? Besides the hull are any structural members like stringers or bulkheads damages? Be aware Ranger Tugs definitely follows this forum along with many tugnuts so what you poster here will likely be copied/documented.
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Old 10-02-2020, 10:40 PM   #10
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Let’s see if I understand the situation. You bought a used boat from a Canadian Dealer, you signed an As Is, Where Is purchase agreement with out having the boat surveyed first. Now you are claiming the boat was damaged by the manufacturer. Did I get this right?
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Old 10-03-2020, 01:15 AM   #11
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It sounds to me like you're speculating and have no proof. I assume you didn't get it surveyed when you bought it?

I'd suggest calling your insurance. They should send someone who can identify what they feel is the cause. The warranty will only apply if there was some sort of build defect. I don't know what you're describing in major hull cracks. Now, if determined not to be a builder's defect but instead be a blocking problem like you're saying, then that would not be covered by the warranty. If it occurred before you bought the boat, it also wouldn't be covered under your insurance. However, you should omit all the random speculation and what the driver said, understanding he may have damaged it and tried to cover. Just stick to the facts, not third party comments, not speculation, no guessing. You're not hiding anything in doing so because you don't honestly know anything and no kind way to say this, but your opinion on this is worthless. You don't know. You have no idea anything before you bought it and then only what you've witnessed. You're saying it always leaked and you have zero evidence of that.

Simply call your insurer and tell them your hull is cracked. If they ask if it was when you bought it, say "no, or you wouldn't have purchased it" (I assume that is true). Beyond that let them lead the way. Answer questions directly and honestly and then shut up. Don't elaborate, don't speculate, don't tell them what you heard or were told by other people. Just the facts.
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Old 10-03-2020, 02:49 AM   #12
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A Surveyor you retain may be able to give you an opinion as to the cause of the cracks and how old they are. Without saying the obvious,even now a survey might help pin point a cause. Get a repair estimate while he`s there. Because in your opinion the damage could have occurred in one of 3 circumstances, you need to narrow down the cause, though it may or may not help you.
But.You paid for it on an invoice saying sold "as is",you`re likely on record saying there were signs of leaking and a cover up before it left the dealer, your boat mover is the witness to that, so it`s a challenge. I`d be upset if I bought a "practically new 25hr boat" like that, but there it is. You may be stuck with repairing it.
Be aware that if it ends in Court other parties may access a survey you get. If it doesn`t help you it might help them, so getting one has risks.
Think about B&B`s suggestion.
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Old 10-03-2020, 09:25 AM   #13
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hull Warranty ?

I should have taken computers and typing in school . I just spent 1 1/2 hours typing out the whole story with 1 finger , and it didn't load . did i time out ??
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Old 10-03-2020, 10:07 AM   #14
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hull Warranty ?

I have loaded 6 pictures onto my photo album . I will try to find my missing draft . thanks
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Old 10-03-2020, 10:41 AM   #15
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hull Warranty ?

Sorry for the caps on the attachments i will hopefully attach . My computer skills are ''trial by fire '' . I have learned a lot in the last month !

I had a much better draft for you , but i think i timed out ?
Attached Files
File Type: pdf update- ranger tug story20201003_11281342.pdf (669.8 KB, 106 views)
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Old 10-04-2020, 02:59 PM   #16
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Well , TUGNUTS deactivated my account after 6 years . They didn't like a post i did , asking about the outcome of another owner that had a 4 '' crack on the port side , about 1/2 way back . He said it was not hit .

The VP of Ranger had the post removed , deactivated me and then posted a rant about '' if you can't be nice , if you are negative , you can go somewhere else '' then some of the ''loyal followers '' beat on me for a while . I have never been called a ''troll '' before .

I followed their '' terms of use '' . They said they are changing their terms of use -- Rainbows - Unicorns - all Ranger followers must smile , maybe ..... don't bring up anything bad ! just my personal opinion . P.S. that Sea Piper advertised looks neat ( but built in China ? )
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Old 10-04-2020, 08:35 PM   #17
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I read your attachment. Now you are saying the Canadian dealer damaged your boat. I still don’t understand your refusal to involve your insurance company.
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Old 10-05-2020, 02:05 AM   #18
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Maybe there is no insurance company.
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Originally Posted by tiltrider1 View Post
I read your attachment. Now you are saying the Canadian dealer damaged your boat. I still donít understand your refusal to involve your insurance company.
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Old 10-05-2020, 02:18 AM   #19
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I read your attachment. You dont know who damaged the boat it could have been the factory , the first owner, the dealer , or a boat mover. You have suspicions but that is not enough for any court. You did not have it surveyed. Even new boat buyers should have their new boats surveyed .

Fix the boat, sell it, then buy a different brand and get back to boating.
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Old 10-05-2020, 02:41 AM   #20
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Originally Posted by tiltrider1 View Post
I read your attachment. Now you are saying the Canadian dealer damaged your boat. I still donít understand your refusal to involve your insurance company.
He's saying everything he can speculate and he then doesn't understand why he was kicked out of their forum. If I was a judge and he came to my courtroom with all his story and speculation, I'd kick him out in about 30 seconds. Can't just throw wild accusations around and, yes, he refuses to take any steps that might shed light on what happened.
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