Coastal Explorer -Active Captain sign in issues

[sum escape]

I updated my Garmin AC account as required and can use the web based Garmin AC OK. But when I try to sync up AC information on CE, my sign in is not recognized (and I have updated password, etc) Anyone else having this issue?

 

[DavidM]

Many third party navigation apps advised customers that they would not be able to sync with Active Captain data after 5/23 when Garmin implemented revised AC software which meets new European privacy rules. Some said that they would reinstitute connectivity in the future


As of today I don't think Garmin has even released software for third party apps to connect to their new systems. So it will be a while for some, for others maybe never.


David

 

[Alaskan Sea-Duction]

Call CE and they will help you. They have great customer service

 

[sum escape]

Issue resolved. Works now....

 

[tozz]

Issue resolved. Works now....

What was the fix? Did you have to call rose point?
My CE says it cannot verify the AC account information.

 

[Alaskan Sea-Duction]

The fix was in the last update around June 1st. However, all AC routes has been erased as they are no longer supported.

 

[tozz]

The fix was in the last update around June 1st. However, all AC routes has been erased as they are no longer supported.

Updated to version 4.0 and it worked all summer.