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Old 01-01-2021, 11:35 PM   #281
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Any updates you care to share with us at this time including "how" the yard was able to ship the boat without taking the proper care to tie everything down? How was the rest of the boat and its systems? As well built as the Nordhavn's are I would think any damage is limited to the wood work and nothing more. On a positive note this may be an opportunity to make any "tweaks" you were thinking about to the salon layout even if they are small. Looking forward to seeing photos up the refinished salon and magnificent boat.


John T.

All is going well. We have a plan to fix the woodwork, and I expect it will have minimal impact on our ultimate delivery of the boat. Everyone is forging ahead.


Right now I have a guy helping me finish up the electronics, and that's proceeding well. We are 4 days into a straight 10 day run which I think will culminate with 90% or more of the electronics operational.
The only "change" is that we moved the boat from the Elliot Bay Marina seawall into Salmon Bay. It's just too rough there when the wind kicks up.
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Old 01-01-2021, 11:49 PM   #282
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Commiserations amongst the joy of the new boat. I hope the experience is not too spoiled, and goodwill from the mfr and others involved sees everything restored to original if not better condition.
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Old 01-02-2021, 10:35 AM   #283
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I hope the experience is not too spoiled, and goodwill from the mfr and others involved sees everything restored to original if not better condition.

The president of the company made a trip up during their xmas/new years shutdown to personally see the boat, talk to craftsmen about repair approaches, meet with the insurance surveyor, and get the ball rolling on everything. Everyone is pulling together to deal with the problem, which is what matters the most to me.
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Old 01-02-2021, 11:18 AM   #284
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Smart. Better to bend over backwards and do all they can to make you happy rather than face an expensive and time consuming possible lawsuit.
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Old 01-02-2021, 11:38 AM   #285
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Originally Posted by twistedtree View Post
The president of the company made a trip up during their xmas/new years shutdown to personally see the boat, talk to craftsmen about repair approaches, meet with the insurance surveyor, and get the ball rolling on everything. Everyone is pulling together to deal with the problem, which is what matters the most to me.
Smart people from PAE decided a long time ago that customer support was essential. Nordhavn's sales and reputation have been served well by their integrity.
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Old 01-02-2021, 11:50 AM   #286
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Smart people from PAE decided a long time ago that customer support was essential. Nordhavn's sales and reputation have been served well by their integrity.
I agree. Years ago when I was delivering, close half my work was with nordhavn. Their attitude at the time was go chalk a lot of stuff up to marketing, even it it was unclear it wasn't the owners fault. They would drop ship stuff all over to owners to get them going again. It didn't solve all problems, but compared go other builders I worked with at the time, PAE definitely bent over backwards.

One builder who shall remain nameless took the attitude that they didn't know what might have been done once the boat left their factory so denied all culpability - sort of like a fledgling sparrow that mom wouldn't recognize 5-mins after it left the nest . Also prevented them from accepting owner feedback thus improving their product and becoming a more market-competitive boat.

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Old 01-12-2021, 11:38 AM   #287
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Curious. What did you spec for stabilization? Interesting thread on dreamers site explaining the limitations of gyros. You’re a big open ocean vessel. Did you skip gyros and go with fins that will also work at anchors? Which ones?
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Old 01-12-2021, 12:13 PM   #288
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Smart people from PAE decided a long time ago that customer support was essential. Nordhavn's sales and reputation have been served well by their integrity.
Yes Tom,
But customer support costs lots of money. Money that comes only from the customers of their product. If the “integrity” was there in the first place the heavy customer service wouldn’t be needed.

I’d rather buy a product not needing expensive customer support at my expense.

The best products probably aren’t in need of high customer support as the support went into the product itself.

And there are those that enjoy others waiting on them.
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Old 01-12-2021, 01:04 PM   #289
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Curious. What did you spec for stabilization? Interesting thread on dreamers site explaining the limitations of gyros. You’re a big open ocean vessel. Did you skip gyros and go with fins that will also work at anchors? Which ones?


ABT fins including stabilization at rest. Same as the last boat.
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Old Yesterday, 10:21 PM   #290
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TwistedTree,

Any updates?
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