DSM 300 Raymarine support experience

[Mr. Blu]

Hi guys,

The DSM 300 transducer on my boat just worked only once after buying the boat. It appeared to be completely dead. It was about 7 years old, although the boat was layed up in a in a hall for almost three years before being sold.

Surfing on the internet I found that Raymarine had a policy of replacing the DSM 300 for free if no damage by other causes like lightning, abuse or so, was found.

I returned the transducer to Raymarine for repair but their conclusion was the same. Completely dead. Spare parts weren't produced anymore. I cited their policy but they informed me that the policy was not applicable anymore for the DSM 300. (Understandable for a seven years old device)

However, they offered to replace the transducer for a new Raymarine CP 370 for a price of the fixed repair price of the old transducer.

So now I have a brand-new CP transducer for $ 365. I think a fair deal.

 

[boomerang]

FYI your terminology is confused. The DSM300 & 370 is a remote black box sounder module. The transducer is the device that's permanently attached in your hull that connects to the DSM.
$365 is a good price. Glad you have a working unit!

 

[Mr. Blu]

You are right. Please read for transducer "module".

 

[tiltrider1]

You scored!

 

[Comodave]

I also had a DSM300 replaced by Raymarine. It was about 7 years old also but it was about 4 years ago and they replaced it for free at the time. Great service. That is why I bought Raymarine for our current boat.