ctjstr
Senior Member
- Joined
- Nov 24, 2017
- Messages
- 399
- Location
- United States
- Vessel Name
- "Convergence"
- Vessel Make
- Camano Troll
This is more or less just me whining, but I've had what I consider to be less than a great conversation with the Fusion folks.
I've been a fan for years. Had Fusion stereo on my old boat, and the new one as well. This unit is about four years old.
The display has failed...just black. All of the features work, but as you can imagine, its a guessing game figuring out how to get things moving the way you want.
I called Fusion and here's their story. When I told them the problem, their answer was essentially "sucks to be you". They do not fix their stereos. Nor do they carry replacement parts. If it goes bad after the warranty, which is 3 years, their only solution is to replace with new.
We chatted for a bit, mostly me complaining about what I thought was crappy customer service, but in the end, it is what it is.
three or four years occasional use in a boat is certainly not hard service. I suggested they might offer customers at least some discount on a replacement. Their answer was, we don't sell to the public, so we can't offer a discount.
So, Fusion has every right to do business the way they want. Just like I have every right to make sure I never buy their products again nor recommend them again, as I have done for years.
I've been a fan for years. Had Fusion stereo on my old boat, and the new one as well. This unit is about four years old.
The display has failed...just black. All of the features work, but as you can imagine, its a guessing game figuring out how to get things moving the way you want.
I called Fusion and here's their story. When I told them the problem, their answer was essentially "sucks to be you". They do not fix their stereos. Nor do they carry replacement parts. If it goes bad after the warranty, which is 3 years, their only solution is to replace with new.
We chatted for a bit, mostly me complaining about what I thought was crappy customer service, but in the end, it is what it is.
three or four years occasional use in a boat is certainly not hard service. I suggested they might offer customers at least some discount on a replacement. Their answer was, we don't sell to the public, so we can't offer a discount.
So, Fusion has every right to do business the way they want. Just like I have every right to make sure I never buy their products again nor recommend them again, as I have done for years.