Just wondering what others have found with the two competing towing insurance operators.
I've had "red" for years, and once actually got a short tow from them.
But the last two times I called (on other people's boats) they simply refused to come out. One time the owner was told we were out of their coverage area (about 7 miles from where I happened to know the red tow boat was tied up at the time) and the other time they claimed to have "no captain available."
The first time, we got the engine running and limped in. The second time, "yellow" was called and they happily (for their usual fee) came and towed us back - more than 30 miles.
The "yellow" operator claimed he hears similar stories all the time, and assured us that they'd always come out for a customer, or send someone who could. He said he'd recently done a tow from more than twice as far offshore as we were.
Is my experience an anomaly, or is there really a significant difference in coverage and service between the two?
I've had "red" for years, and once actually got a short tow from them.
But the last two times I called (on other people's boats) they simply refused to come out. One time the owner was told we were out of their coverage area (about 7 miles from where I happened to know the red tow boat was tied up at the time) and the other time they claimed to have "no captain available."
The first time, we got the engine running and limped in. The second time, "yellow" was called and they happily (for their usual fee) came and towed us back - more than 30 miles.
The "yellow" operator claimed he hears similar stories all the time, and assured us that they'd always come out for a customer, or send someone who could. He said he'd recently done a tow from more than twice as far offshore as we were.
Is my experience an anomaly, or is there really a significant difference in coverage and service between the two?