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Old 04-08-2018, 04:11 PM   #2
CaptRonn
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City: Houston
Join Date: Dec 2017
Posts: 83
Quote:
Originally Posted by boatpoker View Post
Riviera Beach Marina Charged our Credit Card $2816.51 for Five Nights !

April 20, 2018. On our way home to Ontario from the Bahamas we sustained significant damage as we were dangerously waked in the Lake Worth inlet by a 60’ sportfisher. We limped our way to anchor and called Riviera Beach Marina to try and get a slip as we desperately needed help with repairs. They told us we could have a slip in about four days and asked for a credit card to secure it. We stayed at anchor for four days til’ we could get a slip and begin the search for help and parts.

We informed the marina that we did not know how long we’d need the slip as we didn’t know how long repairs would take but that we’d book for a month and adjust later. They immediately billed our credit card for $2,568US and the following day another $248.51 ! This is four days before we even got there !

JAS Marine helped us get parts and repairs in an amazing 5 days. We checked out of Riviera Beach after only 5 nights and asked them to adjust our bill to the credit back the months payment and charge us the daily rate for the five days and return our $1,284 US security deposit. They responded that we’ll get our security deposit back in 2-3 weeks and told us there would be no credit for the month they charged us for. We obviously complained and were told by Harbour Master “Lee”, “that’s the way it is”.

These avaricious people take advantage of people in distress.
They charged our credit card $1,532.51 US for a five night stay and we still don’t have our $1,284 security deposit back.

Give these people a credit card at your own peril.
Call your credit card provider and put in a complaint. Unless you signed something that states that once you pay the month's premium but don't use it, it's non refundable, then you have a case. As far as them holding a security deposit, that's a major no go, again file a complaint with the credit card holder.

Welcome to South Florida and boating.
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