hmason
Guru
- Joined
- Aug 9, 2013
- Messages
- 2,766
- Location
- USA
- Vessel Name
- Lucky Lucky
- Vessel Make
- Pacific Mariner 65
I purchased a Manson Supreme almost 4-years ago. Soon after purchase it began to develop rust areas. The areas have grown over time. I called Manson and sent them photos. I was surprised that their response was that I must have dragged it over rocks or it is coming up funny over my anchor roller. I then sent them a picture of my 20-year old CQR that has not a drop of rust. In summary, they would do nothing about it. BTW, I do not anchor in rocky areas--it's always sand or mud.
A few weeks ago I made a purchase from West Marine and noted that at the bottom of the receipt it said something akin to if you are ever disatisfied with a purchase you can bring it back for replacement. I decided to discuss the anchor issue with the store manager (I did purchase the anchor from them). He said that he would order a new anchor for me as a replacement. I requested replacing it with a Rocna since I was upset with the response of the folks at Manson. No problem was the answer. So now I have a 73# Rocna instead of a rusted 60# Manson Supreme.
My purpose for this post is to give a shout out for West Marine and their great customer service.
A few weeks ago I made a purchase from West Marine and noted that at the bottom of the receipt it said something akin to if you are ever disatisfied with a purchase you can bring it back for replacement. I decided to discuss the anchor issue with the store manager (I did purchase the anchor from them). He said that he would order a new anchor for me as a replacement. I requested replacing it with a Rocna since I was upset with the response of the folks at Manson. No problem was the answer. So now I have a 73# Rocna instead of a rusted 60# Manson Supreme.
My purpose for this post is to give a shout out for West Marine and their great customer service.