A big shout out for Taylor Made Products

Alas, after about 10 years 2 of my 4 10' X 30" fenders sacrificed their lives to protect my boat. I took them back to West Marine where they said they did not handle warranty claims on them. So, I e-mailed Taylor Made's customer service dept. They said to send pictures of the damage. When they saw them they said the fenders would be replaced. Yesterday, as promised, they showed up on my door step. Warranted for a life time against bursting? Yes they are, and the company stands by it.

For their faithful service and sacrifice I gave the damaged fenders a proper send off. They were put into the cleanest recycle dumpster I could find. I hope they do well in their future life.

Wow. Impressive!

Did you have to show a receipt?

They have always stood behind fenders that leaked or burst.
They used to send you to WM for replacements - surprised that has changed.

I've had them replace 2 sets that got sticky on the ends exposed to UV.. that took a little more discussion and they wanted them returned but ultimately they replaced them.

cardude01 said:

Wow. Impressive!

Did you have to show a receipt?

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Having dealt with such claims in other industries, I can confirm they don't require receipts as we didn't. It's not reasonable to expect receipts from items years old. We did require the item to be returned which they don't appear to. Now, the risk is someone who goes around finding dumped and discarded units and turning them in for new ones. The way they control that is tracking and they do it by name, phone and address. We had items with lifetime unlimited warranty. We had very little abuse. However, we occasionally would get an alert when trying to process a return. We'd then notify that person that this would be the last one and if they were uncomfortable with that we understood them not buying more of our product. I knew a Jeans company with a very liberal warranty. In one small town of Oklahoma there was a family that went around buying your discarded, worn out jeans. They exchanged those for new which they then sold. However, they were caught.

It's like retail stores with very liberal refund policies. The vast majority enter the information and track customers and that 0.1% that badly abuses gets stopped.

I applaud still companies like Taylor who do stand behind their word. There are other companies who look for loopholes they wrote into their policy to deny claims.

cardude01 said:

Wow. Impressive!

Did you have to show a receipt?

Click to expand...

No receipt just pictures of the damage.

I had a TM fender that just develop ped a a slow leak. It worked OK, nut I got tired of pumping it up. I had purchas it at West Marine a couple of years before, so took it back there. No receipt. No questions asked. In two minutes I walked out with a new fender.

Nice!