Good Customer Service

Moonstruck · Oct 14, 2015

I have 4 Taylor Made fenders. They are warranted against bursting, but not slow leaks through the valves. I called their customer service department asking to order 4 fill valves. They said black or white. Then they asked for my shipping address. Then they said, "we'll send them to you". That was it. No charge for the valves or shipping. They arrived today.

Kudos to Taylor Made for taking care of their customers.

RT Firefly · Oct 14, 2015

Greetings,
Mr. Moon. How the heck do you replace the valves? From what I recall, they're molded in place.

Moonstruck · Oct 14, 2015

RT Firefly said:
Greetings,
Mr. Moon. How the heck do you replace the valves? From what I recall, they're molded in place.

I have never done it before, but their sterling customer service sent an instruction sheet along with them. You remove the valve with needle nosed pliers. The new one pops back in. They are very small. Next time at the boat I will find out if I am too dumb to do it.

Alaskan Sea-Duction · Oct 16, 2015

Pics??? Teachable moment here...

Moonstruck · Oct 16, 2015

Alaskan Sea-Duction said:
Pics??? Teachable moment here...

No pics. I searched youtube and the Taylor Made Products sites for pics and videos. No joy. The nest time I am at the boat I will try to get some pictures of changing a valve. Their instruction sheet looked to be pretty straight forward, but couldn't find it on their site.

Good Customer Service

Moonstruck

Guru

RT Firefly

Enigma

Moonstruck

Guru

Alaskan Sea-Duction

Guru

Moonstruck

Guru

Similar threads

Latest posts