hmason
Guru
- Joined
- Aug 9, 2013
- Messages
- 2,766
- Location
- USA
- Vessel Name
- Lucky Lucky
- Vessel Make
- Pacific Mariner 65
For the last 3 years we have had great success using Dish Network. We have an Intellian I4 antenna which was installed 3 years ago as well. For the last 3 or 4 weeks, when we would change a channel we would get a screen saying "complete signal loss." After ten minutes or so, it would change to "partial signal loss," and then after a few more minutes the picture would appear and would stay rock solid until we would change channels and the scenario would repeat itself. During this loss of signal, the Intellian control unit would indicate "searching," then "tracking," then cycle again over and over. This was most annoying as we are live aboards and like access to TV.
I called Dish and after walking me through a series of diagnostic procedures assured me that the problem was on my end and not them. They offered to send out a technician at my expense. I declined their "generous" offer.
I called a good friend of mine who is an electronics technician and he stopped by to inspect my system. He checked all connections, climbed onto the electronics arch and inspected the connections on the Intellian antenna; all good he said. He told me that the problem was with Dish and they were giving me their usual line of BS. Later that day, he forwarded to me an email he had received from Direct TV (yes, Direct, not Dish) saying that they were having a satellite issue that they were working on.
Now, 3 weeks later, amazingly, everything is back to normal. Instant channel changes and rock solid pictures.
What really ticks me off is that the cable box is their property, I pay a fee each month to rent the box and if it doesn't work properly they charge a fee to come out and fix what belongs to them. Does this strike anyone as strange?
Howard
I called Dish and after walking me through a series of diagnostic procedures assured me that the problem was on my end and not them. They offered to send out a technician at my expense. I declined their "generous" offer.
I called a good friend of mine who is an electronics technician and he stopped by to inspect my system. He checked all connections, climbed onto the electronics arch and inspected the connections on the Intellian antenna; all good he said. He told me that the problem was with Dish and they were giving me their usual line of BS. Later that day, he forwarded to me an email he had received from Direct TV (yes, Direct, not Dish) saying that they were having a satellite issue that they were working on.
Now, 3 weeks later, amazingly, everything is back to normal. Instant channel changes and rock solid pictures.
What really ticks me off is that the cable box is their property, I pay a fee each month to rent the box and if it doesn't work properly they charge a fee to come out and fix what belongs to them. Does this strike anyone as strange?
Howard