I work for a hardwood lumber company . We make hardwood flooring and a lot of it . For the most part we do all of our own install ,maintance and trouble shooting on all machinery. Every once in a while we have to call in the high tech guy for a problem . We get billed by the hour and I notice that a portion of the time the tech is on the phone problem solving for someone else . I brought it the owners attention . His response was ,you know they do some problem solving for us on the phone sometimes and I'm sure it's on the other guys nickel . We almost always do what we can to solve our own problems but when we need the high tech guys we call them in , suck it up , pay the bill and move on down the road . Like the boss says " forget about and sell more lumber " .
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Marty
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