Conrad
Guru
- Joined
- Oct 19, 2007
- Messages
- 1,972
- Location
- Canada
- Vessel Name
- Blue Sky
- Vessel Make
- Nordic Tugs 42 Hull #001
I'm just saying that if you're unhappy about software things, you need to get the feedback to marketing and engineering. Technical support feedback isn't going to get back properly in most situations. The feedback they'll provide is installation and product failure information. If there are user-interface suggestions or problems, you have to get it back to the people who work with that part of the product. Given that the product engineering is in Oklahoma, I don't think many of them are out on the water that often to see how the stuff really works.
Complaining here will do nothing to make the products better although it might make you feel better. Getting the feedback back will change the product - all of these new 4G products can be download-upgraded for user-interface and software functionality improvements.
??? What is the point of tech support if it is not to provide support to the customer if things aren't working? In any dealings I've had with other companies if the tech support folks can't help they move it up to wherever it needs to go - engineering or whatever.
In any event I have a note from their National Warranty Manager who says that since apparently I'm the only one who has asked for target trails in overlay mode they will not be addressing it at this time. No comment on why the radar keeps losing North Up.
I did not post my comments to "feel better". I posted them as info for anyone considering the Simrad 4G radar. It is a good close-in radar but it does have its downsides.