This is actually a continuation of my post on 11/23/2013 "Gamin or Simrad don't make the same mistake I did" It was High Seas Technologies in Palm Beach County that sold and installed my new Simrad system in August 2013. This brand new system included 2 new NSS12's. After numerous calls the radar portion of the system was replaced because they could not fix it. In December 2013 my vessel was hauled and the chirp transducer High Seas Technologies sold me was installed for the sonar. They hooked up the system and the sonar has only been working intermittently since then. I have called John the sales manager numerous times to get the sonar fixed because we were planning to go to the Turks & Caicos for the summer. Most of the calls I made were not returned. He did come out the vessel for 2 sea trials and made a few adjustments and assured me everything was ok. Well I guess it was not OK. I'm now in the Exumas heading south and still have a malfunctioning sonar. I get negative depth readings at times, below certain depths it goes blank, shallow water alam goes off for no reason, and it is really useless. For the past 2 weeks while in the islands I have been calling and trying to get them to fix this sonar and all I'm getting is excuses why it's it working, but no solutions to getting it fixed. Not very good customer service at this time. Think twice before buying Simrad or purchasing electronics from High Seas Technologies and I hope you cruisers out there don't end up with these types of electronic problems.
Tailwinds,
Capt Mike
Tailwinds,
Capt Mike
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