In every field of endeavour you're going to get good and bad. We have had very good service from Seacom Marine in Campbell River; from recommending good solutions, through installation, to followup, they have been excellent.
One of their techs has always been anti Simrad due to exactly what has been mentioned here, poor support. However, in the last year or so he has completely turned around; he has had excellent support from Simrad in the few times he has needed to call them. It suggests that Simrad has a different philosophy these days.
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Conrad
Berthed in
Campbell River BC
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