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Originally Posted by Edelweiss
Yup, I've run into that same mentality from time-to-time. Fortunately, in this area there is enough competition that you can vote with your feet quite easily. Contrary to what they think, you don't "owe" them anything (in this case your business), which is what they are implying. It's your boat and your money and they don't have any right or say in how and where you spend it. Be sure and share with them how you feel.
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There isn't any shops on the river closer than those in the St Louis area which is 60 miles south, but I will will make the trip before I'll do any business with them. The owners daughter manages the facility and I haven't seen her since I got back but I will certainly let her know how I feel.