Hi Brian,
You figured me out! Hopkins-Carter it is.
"1. A customer does not have to send the damaged parts back to us for the warranty.
2. The key reason why we want the customer to deal directly with us is to eliminate the inconvenience of them having to make a 2nd trip back to the store to pick up the parts. For some people, that could be a good distance."
That's good to know. If you ever get down to Miami, please stop in and say hello. I've been to your warehouse in Ft. Lauderdale a couple of times picking up our orders.
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