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Old 08-06-2015, 05:18 AM   #21
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Dont like it? Tell them why. Then go somewhere else.

It is first perceived as a rather crudely ignorant attitude to solving a situation, but is not without merit.

They are entitled to run a business any way they see fit. I can choose to comply, or build my own marina.

But rooted deep into the equation is if enough people feel similar then they would have to change. Or someone WILL build a new marina.

Just your word. Your relayed experience with nothing but your words, means they wont be housing my vessel any time soon.

Our vacations. Our tourist dollar. Our souvenirs and our business will go to someone else. Because of X.

Now if I DONT write them a letter. How would they know they missed me? Extrapolating some impact forecasted notion of how serious/legitimate your letter is? Sifting and deciding in if to validate and quantify YOUR grievances?

Meh.. I'll just write them a simple letter. They can respon/change/or outright ignore. But my letter does have value in it's own singular presence.

-Jmo-
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Old 08-06-2015, 12:27 PM   #22
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Chiming in as an Oceanside tenant. I have not had any problems with the harbor staff in my 3+ years in the harbor. I deal with them about once every month or two and the process has always been amiable.

As for check vs. credit card, that's a city thing. The city recently took over all of the payment processing for the harbor and I believe the city is likely responsible for the checks only policy. That doesn't excuse the lack of modern payments (i.e. plastic); just pointing out who to blame.

Oh, and in addition to the JR we have the Oceanside Broiler, Joe's Crab Shack, a small diner and a great fish & chips place. Plus a couple of taverns.
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Glad to hear from a tenant. Maybe you can answer a couple of questions. Do you see transients as a priority of the marina or really something they feel is more of a bother while they're serving their full time tenants? I ask this because their methods seem especially burdensome on transient boaters. Our original plan only had us staying there one or two nights and I could see them thinking that isn't even worth their time and effort.

It's not the harbor staff I'd have the problems with, but the city's policies. In fact, my only criticism of the harbor staff would be when they gave in and made exceptions for the OP. I'm not sure they were authorized to do that. I think they went out of their way and perhaps could even have gotten into trouble for that.

The irony of the checks only is that the city accepts cards online for nearly every other service. I have to think that sometime there were issues at the marina and an overreaction based on them. I will say this, I've been surprised at the number of marinas who not only accept but provide discounts for checks. I just figured that as a marina if I had a customer from hundreds or thousands of miles away, I'd be uncomfortable with accepting checks for $10,000 - $40,000 for fuel as they do from larger boats.

Around the country, I've found very few cities that actually operate their own marinas. The vast majority lease the operating rights out to a third party. Sometimes it's a major marina management company and sometimes just a single operation. Generally though the city prefers to just collect one monthly fee and not have to fool with any other aspects. It's the same with condo and homeowner's associations that own marinas.
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Old 08-06-2015, 01:03 PM   #23
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I'd send them (them, being council and mayor, not city administration) a link to this topic.

Our little city views our municipal harbour as an attractor to transients that may spend money at local businesses or choose to become residents, so generally speaking, complaints are well received.

However, it may well be that Oceanside doesn't view the marina as an attraction, but as a service to residents; transients are merely an annoyance.
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Old 08-06-2015, 01:11 PM   #24
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The city of Oceanside expanded their transient docks some time ago, so I don't think they look on transient boaters as a "nuisance." The Harbor Police go out of their way to help transient boaters, going so far as to provide an escort into the sometimes tricky harbor entrance. We are headed north for our annual September Catalina cruise and our first stop will be Oceanside Y C for a guest slip.
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Old 08-06-2015, 01:43 PM   #25
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I don't write letters as they often never make it to the person you're trying to reach, are just handled by others. I make phone calls and don't stop until I reach a level of some real authority. I may or may not accomplish anything, but I get to express it directly and I get some of their time, plus they have no choice but to listen. Sometimes they take things seriously and get back in touch. Other times you know they're just wanting it to end and will do absolutely nothing.

My only experience with any government office in California was the tax office in San Diego and they were extremely cooperative and helpful. They even gave us a written response for our records and they went out of their way to notify the assessor who would actually be checking the marina. Now, we did go to their office in person and dealt with the appropriate people directly. We actually went to discuss and make an appointment with the right person but it turned out she saw us right then.
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Old 08-06-2015, 02:28 PM   #26
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Glad to hear from a tenant. Maybe you can answer a couple of questions. Do you see transients as a priority of the marina or really something they feel is more of a bother while they're serving their full time tenants? I ask this because their methods seem especially burdensome on transient boaters. Our original plan only had us staying there one or two nights and I could see them thinking that isn't even worth their time and effort.
I am a member of Dana Point Yacht Club and our club has an annual cruise to Oceanside. Since Oceanside YC doesn't have a great deal of transient berthing, our members have used the marina transient berthing facilities. I don't recall any complaints about the harbor staff or the payment policies. That doesn't mean there were no complaints; just that I haven't heard any. I really couldn't say what the harbor's attitude to transients is since I haven't had any other interaction with transient folks. Give us a try and let us know about your experience!

Slightly OT: I have interacted with the Harbor Police on 3 or 4 occasions and I have found them courteous and professional. As another post pointed out, the entrance to the harbor can be tricky and the Harbor Police will come out to escort incoming vessels for the cost of a VHF transmission. One of my dock neighbors, a veteran power boater, had his boat rolled nearly 90 degrees by a 'sneaker' wave a few weeks ago when entering. The boat was OK but two of his passengers wound up in the water. He called mayday and the Harbor Police (along with Vessel Assist and the local lifeguards) were on the spot in less than five minutes.
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Old 08-06-2015, 03:26 PM   #27
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Give us a try and let us know about your experience!

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Maybe next time we're that way. At the moment we're in Massachusetts so a bit far for this weekend.
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Old 08-06-2015, 06:49 PM   #28
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...Oh, and in addition to the JR we have the Oceanside Broiler, Joe's Crab Shack, a small diner and a great fish & chips place. Plus a couple of taverns.
I was out there the week of Christmas, and my daughter and I ate at the crab shack. Not a bad place.

Nice little ice cream parlor there as well if I recall correctly?
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Old 08-06-2015, 07:20 PM   #29
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I was out there the week of Christmas, and my daughter and I ate at the crab shack. Not a bad place.

Nice little ice cream parlor there as well if I recall correctly?
Wifey B: Oh if it has a nice little ice cream parlor, I'm sold. I scream for ice cream.

Katie's in Hyannis....wow.....almost....um....so good. In addition to regular ice cream, 24 flavors of soft serve.
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Old 08-06-2015, 07:27 PM   #30
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WifeyB, do you and Mr.B ever get up around Savannah and Tybee Island?
If so, check out the Sugar Shack. It's owned by my wife's relatives, and pretty much a landmark in the area. Great Ice Cream!!
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Old 08-06-2015, 07:44 PM   #31
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WifeyB, do you and Mr.B ever get up around Savannah and Tybee Island?
If so, check out the Sugar Shack. It's owned by my wife's relatives, and pretty much a landmark in the area. Great Ice Cream!!
There's a crazy little shack beyond the tracks
And ev'rybody calls it the sugar shack


We love Savannah. However, we've never been to Tybee, just by it. Not much dockage around there, just the one restaurant that's on the ocean side. I got the impression, Tybee was best visited by land. Am I wwwwwrrong? Oh hard word to say.
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Old 08-06-2015, 07:54 PM   #32
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There's a crazy little shack beyond the tracks
And ev'rybody calls it the sugar shack

We love Savannah. However, we've never been to Tybee, just by it. Not much dockage around there, just the one restaurant that's on the ocean side. I got the impression, Tybee was best visited by land. Am I wwwwwrrong? Oh hard word to say.
OMG!
I think about that every time it's mentioned...


...Well it's just a coffee house and it's, made out of wood.
Expresso coffee tastes, might good...

Nah, I think you're spot on.
By land there's one way on and one way off the island, and during peak seasons, it can be especially grueling travel. Never tried the water side attack.
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Old 08-06-2015, 07:56 PM   #33
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If you think the Oceanside Harbor entrance is tricky (it is) you should have seen it before they added on to the outer jetty. Even today, there are times when the Harbor Police close the entrance and won't let anyone in or out. When coming into the harbor with a following sea I just pick a wave and stay with it and don't throttle back till I get to the 5 MPH marker. Favorite eatin' and drinkin' place; Rockin' Baja. Ya cannot beat their "happy hour" prices and all you can eat nacho bar.
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Old 08-06-2015, 09:58 PM   #34
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Yeah, the harbor entrance gets downright nasty when there is a southerly swell running. Part of the problem is that you need to make a 90-degree turn to starboard as soon as you pass the jetty which can put you crosswise to the swell coming in the entrance. If you don't turn soon enough (within about 75 yards of a line between the jetty and breakwater) you're likely to have a rendezvous with the bottom.
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Old 08-06-2015, 10:02 PM   #35
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Wifey B: Oh if it has a nice little ice cream parlor, I'm sold. I scream for ice cream.

Katie's in Hyannis....wow.....almost....um....so good. In addition to regular ice cream, 24 flavors of soft serve.
Wifey B: As far as I know the ice cream parlor is still there. I'm not allowed to eat sweet stuff so I stay away from temptation. Next time you're in town, drop by the parlor and post a report.
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Old 08-06-2015, 10:25 PM   #36
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Wifey B: As far as I know the ice cream parlor is still there. I'm not allowed to eat sweet stuff so I stay away from temptation. Next time you're in town, drop by the parlor and post a report.
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Wifey B: That will likely be a few years..a lot of years maybe...probably...
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Old 08-06-2015, 11:56 PM   #37
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What's the real problem??? Doesn't your shower, gen set, anchor work?

Only kidding! What a bunch of crap they provided - Better luck in the future!!
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Old 08-08-2015, 08:53 PM   #38
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As the complaint is about a municipal run marina all complaints are probably a waste of your time. 1 the employees are union and don't really care 2 the management obviously doesn't care because this will not be the first complaint they have received and nothing appears to have been done to fix it 3 elected officials are voted in by locals not transients so they don't care. Answer is to take your $ else where even if that is a little inconvenient.
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