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Old 07-25-2012, 06:58 PM   #121
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[QUOTE=Larry M;95815]
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Well, that's it for me with Xantrex. They backed up on my deal that took weeks to work out. Now, they told me since it was July 24 that the unit was now out of warranty, and they will do nothing about it..../QUOTE]

Don: WTF? You started dialog with these guys back in mid June. And now it's out of warranty? I'm ....
The first unit crapped out just short of 11 months. It took about a month to get them to evaluate it, and ship a replacement. I installed it May 26th. We left for the Bahamas May 28th. It crapped out less than 2 weeks later. I started talking with them in June. They finally agreed to sell me an upgraded unit with my paying the difference. I agreed as I did not want another of the same kind. They took my credit card info and said they would send me a shipment tracking number. After I heard nothing, I phoned to check shipping info. Said they would call back. Nothing. Monday morning I sent an e-mail checking status. Guy called and said since it is July 24th it is out of warranty. They would sell me another unit of the same or upgraded, but nothing else. I said it was unacceptable. He said he would talk to his boss. No response. I am sick of fooling with them.

I have the e-mails, but they have a confidentiality notice on them, so I won't post them.
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Old 07-26-2012, 07:38 AM   #122
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But the price may cause heart palpitations.
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Old 07-26-2012, 05:59 PM   #123
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............... I have the e-mails, but they have a confidentiality notice on them, so I won't post them.
So what - Post Them. What are they going to do to you? What can they do to you? If a company is really screwing it's customers, the public has a right to know.

That "confidentiality notice" is BS..
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Old 07-26-2012, 08:49 PM   #124
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So what - Post Them. What are they going to do to you? What can they do to you? If a company is really screwing it's customers, the public has a right to know.

That "confidentiality notice" is BS..

Scare tactics.
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Old 08-12-2012, 10:25 PM   #125
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With no more communication from Xantrex, I came in from our mountain cabin tonight, and nearly tripped over a box in the garage. It was a new inverter from Xantrex. The Prosine model that we had discussed. I will just have to wait to see what was billed on my credit card. I have no idea why they decided to send it.
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Old 08-12-2012, 10:38 PM   #126
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That's great to hear, Don. Lousy customer communication, though.
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Old 08-13-2012, 11:24 PM   #127
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That's great to hear, Don. Lousy customer communication, though.
Thanks. I just checked my credit card, and the amount agreed on for the upgrade was charged. A lack of communications drive me crazy.Now don't say anything.
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Old 02-22-2013, 05:43 PM   #128
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It happened! Xantrex #3 died two weeks ago. #1 lasted six months. #2 died while the electrician was hooking it up. #3 died after about 8 months.

Electrician just ordered a different brand for charger #4.

How are the still in business?
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Old 02-22-2013, 06:34 PM   #129
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It happened! Xantrex #3 died two weeks ago. #1 lasted six months. #2 died while the electrician was hooking it up. #3 died after about 8 months.

Electrician just ordered a different brand for charger #4.

How are the still in business?
Eric were #2 and #3 warranty replacements?
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Old 02-22-2013, 06:48 PM   #130
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Yes, I'm only out of pocket some labor, and I may not have even paid more labor, I don't remember....but I've certainly paid a years tuition for the electrician's kid these last two years.

Evidently, Xantrex is refunding the initial cost of the unit as we go to a different provider.
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Old 02-22-2013, 06:57 PM   #131
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Esh what a nightmare Eric!! What are you replacing with?
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Old 02-22-2013, 07:00 PM   #132
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Not sure, he told me but it is gone now.

The real problem is that each time it goes out, since I'm only on the boat every two weeks or so, the batteries go down to 8 volts or so. And the batteries will only take so many insults. So far, the batteries are ok, but it has certainly lessened their lifespan.
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Old 02-22-2013, 07:47 PM   #133
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I'm without my Xantrex 2500 "Freedom" as we speak. I'm told by my electric guy that they are pretty good machines. The inverter was zapped by the haul-out yard (grounding against engine). Meanwhile, I've got a cheap wallmart charger keeping the bats topped off, but I'm also plugged into the shore power. Hope your next machine brings you all the joy and rapture you dream of in a charger. Let us know what you end up with.....maybe I'll have to go that way too.
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Old 02-22-2013, 07:58 PM   #134
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Not sure, he told me but it is gone now.

The real problem is that each time it goes out, since I'm only on the boat every two weeks or so, the batteries go down to 8 volts or so. And the batteries will only take so many insults. So far, the batteries are ok, but it has certainly lessened their lifespan.
Tell him you will accept nothing less then a Magnum
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Old 02-22-2013, 08:29 PM   #135
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I'm without my Xantrex 2500 "Freedom" as we speak. I'm told by my electric guy that they are pretty good machines. The inverter was zapped by the haul-out yard (grounding against engine). .
Well, if you're saying what you seem to be saying, it wasn't installed properly because the fuse should have blown.
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Old 02-22-2013, 08:58 PM   #136
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Be interesting to know how the Xantrex Freedom 25 differs from the original Heart Freedom 25.

We had a Heart Freedom 25 installed about 13 years ago and the charger side has been on whenever the boat is in its home slip or on groundpower in other harbors 24/7/365 since then. So far no problems at all.

I have read about Xantrex's poor customer service and support but I have never read anything actually describing the difference between Heart's original product and the product as sold today by Xantrex.
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Old 02-22-2013, 09:13 PM   #137
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I'm without my Xantrex 2500 "Freedom" as we speak. I'm told by my electric guy that they are pretty good machines. The inverter was zapped by the haul-out yard (grounding against engine). Meanwhile, I've got a cheap wallmart charger keeping the bats topped off, but I'm also plugged into the shore power. Hope your next machine brings you all the joy and rapture you dream of in a charger. Let us know what you end up with.....maybe I'll have to go that way too.
Xantrex today makes a really lousy product. If your doing a replacement you have several good options. Be careful of using a plug in car type battery charger, they can overcharge your batteries since they don't run through the same cycle the marine units do. Also beware of electrical guys that tell you Xantrex makes a pretty good unit. A ground to the engine should have blown a fuse or tripped a breaker before taking out the unit. Chuck
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Old 02-22-2013, 10:38 PM   #138
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Be careful of using a plug in car type battery charger, they can overcharge your batteries since they don't run through the same cycle the marine units do.
Does this include the so called "smart chargers" Chuck?
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Old 02-23-2013, 06:11 AM   #139
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Meanwhile, I've got a cheap wallmart charger keeping the bats topped off, but I'm also plugged into the shore power.

Depending on how the dock, your boat and the garage auto charger are built (how its grounded) you could be dumping 120V in the water.
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Old 02-23-2013, 09:25 AM   #140
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Meanwhile, I've got a cheap wallmart charger keeping the bats topped off, but I'm also plugged into the shore power.

Depending on how the dock, your boat and the garage auto charger are built (how its grounded) you could be dumping 120V in the water.
Assuming you spent thousands of dollars on your boat, why would you use a "cheap wallmart charger" to keep your batteries charged? There's a good chance you will ruin the batteries and there's a chance you will start a fire on your boat.

Decent "smart" marine battery chargers can be had for a couple hundred dollars and up. Why risk it?
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