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Old 10-12-2019, 09:53 PM   #1
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City: John Wayne Marina, Sequim, Wa
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Garmin Smartpump problem

Hi Folks,
I have just gone through the fun job of installing a Garmin Reactor 40 with smart drive and smart pump on my 36ft Trawler. everything is new and I have connected it to the N2K system. ( garmin AIS radio and Garmin 1042 chart plotter).
I am getting the "ECU not present" message when going into the dock wizard. What am I missing?????
The CCU and the ECU on the smart pump are slow blinking green. The pumps power supply is from the house battery in the lazaret. I am sure the whole boat electronics are run off it. power is 12.6v
Do they need a common ground??? Im sure that they have it but you never know on old boats!
Any help would be appreciated since Garmin had me on hold for 30 minutes before I gave up.
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Old 10-12-2019, 10:06 PM   #2
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Welcome aboard. Sorry canít help you with Garmin, have never dealt with Garmin. Just wanted to say welcome.
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Old 10-12-2019, 10:12 PM   #3
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That error sounds like you have a NMEA2000 connection issue as that's how those communicate. I would work my way back through that.

To confirm, on the Chartplotter go to Settings, Communication, NMEA2000, List Devices.

If the devices there aren't listed then you have either a bad network or a defective ECU/CCU.
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Old 10-12-2019, 10:32 PM   #4
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Give garmin tech support a call. They were very helpful when I did a rework of my electronics last year.
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Old 10-13-2019, 06:06 PM   #5
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Garmin tech support is very good. Hit them mid morning.
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Old 10-15-2019, 12:38 AM   #6
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City: John Wayne Marina, Sequim, Wa
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Quote:
Originally Posted by AdmiralS View Post
That error sounds like you have a NMEA2000 connection issue as that's how those communicate. I would work my way back through that.

To confirm, on the Chartplotter go to Settings, Communication, NMEA2000, List Devices.

If the devices there aren't listed then you have either a bad network or a defective ECU/CCU.
Thanks, but the ECU is connected directly to the CCU, so no problem with the N2k. the reactor 40 shows up in the devices list too.
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Old 10-15-2019, 12:39 AM   #7
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Yip Will try Garmin again mid morning..... is that Pacific time or eastern time?? Im In Washington state.
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