Garmin Smartpump problem

[akkiwi]

Hi Folks,
I have just gone through the fun job of installing a Garmin Reactor 40 with smart drive and smart pump on my 36ft Trawler. everything is new and I have connected it to the N2K system. ( garmin AIS radio and Garmin 1042 chart plotter).
I am getting the "ECU not present" message when going into the dock wizard. What am I missing?????
The CCU and the ECU on the smart pump are slow blinking green. The pumps power supply is from the house battery in the lazaret. I am sure the whole boat electronics are run off it. power is 12.6v
Do they need a common ground??? Im sure that they have it but you never know on old boats!
Any help would be appreciated since Garmin had me on hold for 30 minutes before I gave up.

 

[Comodave]

Welcome aboard. Sorry can’t help you with Garmin, have never dealt with Garmin. Just wanted to say welcome.

 

[AdmiralS]

That error sounds like you have a NMEA2000 connection issue as that's how those communicate. I would work my way back through that.

To confirm, on the Chartplotter go to Settings, Communication, NMEA2000, List Devices.

If the devices there aren't listed then you have either a bad network or a defective ECU/CCU.

 

[Dougcole]

Give garmin tech support a call. They were very helpful when I did a rework of my electronics last year.

 

[Choices]

Garmin tech support is very good. Hit them mid morning.

 

[akkiwi]

That error sounds like you have a NMEA2000 connection issue as that's how those communicate. I would work my way back through that.

To confirm, on the Chartplotter go to Settings, Communication, NMEA2000, List Devices.

If the devices there aren't listed then you have either a bad network or a defective ECU/CCU.

Thanks, but the ECU is connected directly to the CCU, so no problem with the N2k. the reactor 40 shows up in the devices list too.

 

[akkiwi]

Yip Will try Garmin again mid morning..... is that Pacific time or eastern time?? Im In Washington state.