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Old 05-02-2013, 04:25 PM   #41
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Further update: I just called him to discuss how we can make repairs and was shocked at his response. He began screaming at me and told me he would not talk to me for six months. He said I needed to read his email in which he recommended I string tarps under the cover, and then he said don't call back and hung up on me! Wow, I'm a bit shocked at the moment..........
I would be livid! Know a good lawyer?? Maybe there's a friendly one on TF that could give you some private advice!

Best luck fellow boater!
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Old 05-02-2013, 06:42 PM   #42
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I would be livid! Know a good lawyer?? Maybe there's a friendly one on TF that could give you some private advice!
My desire is to solve this in a calm, rational, civilized fashion, but based on his melt down today, I'm not sure it's possible.

He provides a 3 year warranty against defects in workmanship, but deny's that there is a problem, and the fact that he's in Canada while I'm in the US makes it hard to enforce I imagine. I'm hoping to let him calm down a bit, but based on what I hear from others and my previous experience with him makes me think I might be stuck. When I first met him, he was delivering a cover to another boat and argeed to let me look at it, but when we met he said he had already delivered it so I couldn't see it. When I expressed my disappointment, he flew into a rage and told me I didn't believe in the product and he was canceling my order. I finally calmed him down though and he agreed to make it. That should have been a warning............................
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Old 05-02-2013, 06:49 PM   #43
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Wow!!!

Just wow!
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Old 05-02-2013, 08:38 PM   #44
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Wow. That sucks.

Why would you fly someone in?
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Old 05-03-2013, 12:03 AM   #45
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Wow. That sucks.

Why would you fly someone in?
There is no one in Juneau who would make the cover, and Chris has a great website that is very convincing. When I purchased the cover he said he needed to fit it to the boat when finished, and added in $700 for shipping and air line tickets, so I had no choice........................Arctic Traveller
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Old 05-03-2013, 12:24 AM   #46
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A neighbor of mine had one of his covers... I think he pitched it after the first season.... it never fit right, leaked, faded to a completely different color, rubbed the varnish off of his beautiful handrails ( one of the reasons he bought the cover in the first place ). Send it back, eat the airfare and the shipping ask for a refund.. and call it a life lesson.
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Old 05-03-2013, 12:50 AM   #47
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I don't think there is any way in hell he will take it back, he won't even talk to me on the phone................Arctic Traveller
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