Reply
 
Thread Tools Display Modes
 
Old 07-14-2013, 11:28 AM   #1
GFC
Guru
 
GFC's Avatar
 
City: Tri Cities, WA
Country: USA
Vessel Name: Beachcomber
Vessel Model: Sea Ray 550 Sedan Bridge
Join Date: Nov 2012
Posts: 2,699
Outstanding Customer Service

Outstanding Customer Service
A couple of weeks ago we were on the boat for the weekend and found we didn’t have any water. The pump worked but nothing came out of the faucets. We got back to the slip later in the day, I filled the water tank, but still no water. I checked down in the bilge and found a water line had come out of the compression fitting (the top water line in the photo) and the pump had pumped all the water into the bilge.

I took the threaded collar off, reinserted the pipe back into the fitting and tightened it back up, only to find out the collar had broken. Water was still being pumped into the bilge. Monday I checked around town to find replacement parts but nobody carried that type of fitting. I picked up two different “T” fittings but neither of them would work on my system.

Tuesday I called Sea Ray Customer service and got the name of the company that made those fittings. I called Genova Products and spoke with their customer service department. The lady I talked with listened to what I needed then asked two questions: “What size pipe is it?” and “Is it white of off-white?”

I answered both of those questions and she then said she’d send me out the parts I needed at no charge. I was obviously pleased with that and asked her if, instead of sending one set of parts to fix it, could she please send me two? She agreed to send two sets of the parts.

Saturday the envelope arrived in the mail and there were three sets of parts and their catalog. No charge, no hassle, no problems. Just good old fashioned customer service like we don’t get very often these days.

So Kudos to Genova Products from Davison, Michigan for their fantastic customer service. And a special thanks to Revay Sweet for her help.
__________________
Advertisement

__________________
Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge
GFC is offline   Reply With Quote
Old 07-14-2013, 02:26 PM   #2
Guru
 
City: somewhere
Country: USA
Join Date: Jan 2013
Posts: 1,356
Wonder if they have this fitting for my shower head?



Click image for larger version

Name:	ForumRunner_20130714_142554.jpg
Views:	86
Size:	48.2 KB
ID:	21317



Click image for larger version

Name:	ForumRunner_20130714_142613.jpg
Views:	91
Size:	37.5 KB
ID:	21318
__________________

__________________
Life is a Beach
beachbum29 is offline   Reply With Quote
Old 07-14-2013, 06:43 PM   #3
Guru
 
boatpoker's Avatar
 
City: Port Credit
Country: Ontario
Vessel Name: DIRT FREE
Vessel Model: Benford Fantail 38
Join Date: Sep 2012
Posts: 2,011
Love to see positive comments about marine businesses rather than the usual bashing.
boatpoker is offline   Reply With Quote
Old 07-16-2013, 03:34 PM   #4
GFC
Guru
 
GFC's Avatar
 
City: Tri Cities, WA
Country: USA
Vessel Name: Beachcomber
Vessel Model: Sea Ray 550 Sedan Bridge
Join Date: Nov 2012
Posts: 2,699
Beachbum, give Genova a call at 616.786.0044 or 810.786.0044. Ask for Customer Service then ask for Ms Sweet.

She definitely is a sweetheart!
__________________
Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge
GFC is offline   Reply With Quote
Old 07-16-2013, 04:37 PM   #5
Guru
 
City: somewhere
Country: USA
Join Date: Jan 2013
Posts: 1,356
Quote:
Originally Posted by GFC View Post
Beachbum, give Genova a call at 616.786.0044 or 810.786.0044. Ask for Customer Service then ask for Ms Sweet.

She definitely is a sweetheart!
Thanks
__________________
Life is a Beach
beachbum29 is offline   Reply With Quote
Old 07-16-2013, 08:19 PM   #6
Guru
 
gwkiwi's Avatar
 
City: Juno Beach, FL
Country: USA
Vessel Name: Takes Two
Vessel Model: Defever 49 RPH
Join Date: Jul 2011
Posts: 500
kuddos on what BoatPoker said
__________________

gwkiwi is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off





All times are GMT -5. The time now is 11:50 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2006 - 2012