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Old 04-20-2015, 09:55 PM   #1
City: Tri Cities, WA
Country: USA
Vessel Name: Beachcomber
Vessel Model: Sea Ray 550 Sedan Bridge
Join Date: Nov 2012
Posts: 2,149
A Shout Out to Top Knot!

I ordered some towing lines to tow the Whaler from Top Knot, a Canby, Oregon company. They made the lines and shipped them within just a couple of days. The order consisted of a tow bridle for the tow boat, a 50’ tow line and a 100’ tow line, plus a 6’ line to attach to the bow eye of the Whaler.

When I received the lines I found that we had mis-communicated on how I wanted one assembled. They had assembled it with a clip on one end and a thimble on the other end. I had wanted it with clips on both ends. The mistake wasn’t really anyone’s fault, just a typical communication error. I called them and they said to ship it back and they would fix it.

When I sent it back I also asked them to build a tow bridle to use on the Whaler to use with two cleats I had installed. I gave them the measurements and (per their request) sent along a drawing of what I wanted.

Today the line they changed for me and the new line I had ordered arrived. I was very pleasantly surprised to see that they had made the Whaler tow bridle exactly as I had asked, and they did not charge me for it. I had thought I would be charged a fee to change the line I had returned and expected to pay for the additional bridle I ordered.

So my hat is off to TopKnot for excellent customer service. Here’s a link to their website.

~ TOP KNOT ~ Tow Lines and Tow Bridles

Mike and Tina
Beachcomber 1995 Sea Ray 550 Sedan Bridge
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Old 04-21-2015, 10:20 PM   #2
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City: North Vancouver
Country: Canada
Vessel Name: INFINITY ∞
Vessel Model: Nordhavn 62
Join Date: Dec 2010
Posts: 176
I love hearing about the GOOD guys.

Andy & Julie Nemier
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Old 04-21-2015, 11:06 PM   #3
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City: Las Vegas/Portland
Country: USA
Vessel Name: Pairadice
Vessel Model: Selene 47
Join Date: Jul 2014
Posts: 561
All to often, we only take time to note the bad companies. It's a joy when someone takes the time to recognize the great companies.

Thank you and may we all say thank you the next time we get great service!
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Old 04-22-2015, 09:42 AM   #4
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City: Sarasota,FL/Thomasville,GA
Country: USA
Vessel Name: Steppin Stone IV
Vessel Model: Marine Trader Kelly Trawler 46
Join Date: Jul 2013
Posts: 1,266
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Thanks for sharing love hearing good guy stories
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Old 04-22-2015, 10:35 AM   #5
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City: Longboat Key, FL
Country: USA
Vessel Name: Bucky
Vessel Model: Krogen Manatee 36 North Sea
Join Date: Oct 2009
Posts: 3,834
Good for you, Top Knot! Great PR!

"I'd rather be happy than dignified".
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