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Old 04-20-2015, 10:55 PM   #1
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A Shout Out to Top Knot!

I ordered some towing lines to tow the Whaler from Top Knot, a Canby, Oregon company. They made the lines and shipped them within just a couple of days. The order consisted of a tow bridle for the tow boat, a 50’ tow line and a 100’ tow line, plus a 6’ line to attach to the bow eye of the Whaler.

When I received the lines I found that we had mis-communicated on how I wanted one assembled. They had assembled it with a clip on one end and a thimble on the other end. I had wanted it with clips on both ends. The mistake wasn’t really anyone’s fault, just a typical communication error. I called them and they said to ship it back and they would fix it.

When I sent it back I also asked them to build a tow bridle to use on the Whaler to use with two cleats I had installed. I gave them the measurements and (per their request) sent along a drawing of what I wanted.

Today the line they changed for me and the new line I had ordered arrived. I was very pleasantly surprised to see that they had made the Whaler tow bridle exactly as I had asked, and they did not charge me for it. I had thought I would be charged a fee to change the line I had returned and expected to pay for the additional bridle I ordered.

So my hat is off to TopKnot for excellent customer service. Here’s a link to their website.

~ TOP KNOT ~ Tow Lines and Tow Bridles
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Old 04-21-2015, 11:20 PM   #2
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Thanks!
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Old 04-22-2015, 12:06 AM   #3
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GFC
All to often, we only take time to note the bad companies. It's a joy when someone takes the time to recognize the great companies.

Thank you and may we all say thank you the next time we get great service!
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Old 04-22-2015, 10:42 AM   #4
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Old 04-22-2015, 11:35 AM   #5
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Good for you, Top Knot! Great PR!
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