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Old 06-10-2019, 09:20 AM   #1
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KVH issues

A couple of them actually.

We bought a brand new TV1 system. We installed it and then called Dish and activated the receiver. It worked but we kept getting a 004 error code. So we looked it up and it said that if you just push the channel up or down button and then back again it usually works. Well, that worked for some channels, but not others.
Also, we donít catch any local channels. Before we could even get around to troubleshooting those issues further, the lights on the hub went to flashing red. So David looks that up and it says thereís a short in the cable. Well, itís a brand new co ax cable that came with the unit but David went ahead and tested it and itís fine. No short. But just to further check, David brought another cable and plugged it in and still getting same red flashing light.

So...thatís where we are, it halfway worked for a whole day and a half. I think David is going to give KVH a call today.

Has anyone experienced any of these issues with your KVH TV systems and/or Dish network?
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Old 06-10-2019, 10:19 AM   #2
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The lack of local channels is a Dish thing, not a KVH thing. You are only allowed to receive local channels at your Dish registered address and if you are more than 100-200 miles away you can't receive them. The RV industry can do this because they had a RVer/legislator who insisted on it, but alas we boaters can't do it.


You can change that address as you travel but it is a PITA to convince a Dish customer support person that it can be done. A better way is to make up an address in the NYC area, change it to your registered address, then you can get one of the two "national" sets of local channels, NYC and LA that are broadcast throughout the whole country. All others have a minimal 100-200 mi coverage area.


David
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Old 06-10-2019, 10:23 AM   #3
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IMHO, your KVH/Dish systems are really dependent upon your finding a good tech. We paid two different guys to setup our system with little success. We finally found one who was successful and the system has been trouble free ever since....... Good Luck!

BTW, the spendy part was continually waiting for the system to reboot after every change: the tech spent at least three of his eight hours just siting and waiting on the boxes to wake up after each change to the code.
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Old 06-10-2019, 11:07 AM   #4
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Have TV 2. Hook your computer to kvh box with supplied Ethernet cable , in your browser enter 169.254.253.1. go ahead and go thru setup for tv1 being sure to enter your current lat and lon to point dish.
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Old 06-10-2019, 11:18 AM   #5
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Reeding on ye as PIA to change locals on Direct....tech here now so we hopefully learn more today...
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Old 06-10-2019, 01:01 PM   #6
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We use the Dish app to change our local channels ourselves whenever we move to another area. It takes no more than 10 minutes to take effect. The big pain is having to reprogram the new channels into the DVR for the local shows we record.
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Old 06-10-2019, 01:11 PM   #7
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Had a TV1 since 2016. A bit after the warrenty expired (of course) it quick working, middle light blinking red. Code of 100 - no power to antenna. KVH support recommended I take it to a local dealer for bench testing. Came back bad motherboard. 1,200 to replace the board or 950 plus whatever the tech charges for repair at KVH. Either way a boat buck.

So, could be a bad motherboard?
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Old 06-10-2019, 01:19 PM   #8
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Originally Posted by hjorgan View Post
Had a TV1 since 2016. A bit after the warrenty expired (of course) it quick working, middle light blinking red. Code of 100 - no power to antenna. KVH support recommended I take it to a local dealer for bench testing. Came back bad motherboard. 1,200 to replace the board or 950 plus whatever the tech charges for repair at KVH. Either way a boat buck.

So, could be a bad motherboard?
Gosh I hope not. Itís brand new!
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Old 06-10-2019, 01:20 PM   #9
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Originally Posted by djmarchand View Post
The lack of local channels is a Dish thing, not a KVH thing. You are only allowed to receive local channels at your Dish registered address and if you are more than 100-200 miles away you can't receive them. The RV industry can do this because they had a RVer/legislator who insisted on it, but alas we boaters can't do it.


You can change that address as you travel but it is a PITA to convince a Dish customer support person that it can be done. A better way is to make up an address in the NYC area, change it to your registered address, then you can get one of the two "national" sets of local channels, NYC and LA that are broadcast throughout the whole country. All others have a minimal 100-200 mi coverage area.


David
Our boat is 2.5 miles away from our house.
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Old 06-10-2019, 04:15 PM   #10
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Originally Posted by djmarchand View Post
The lack of local channels is a Dish thing, not a KVH thing. You are only allowed to receive local channels at your Dish registered address and if you are more than 100-200 miles away you can't receive them. The RV industry can do this because they had a RVer/legislator who insisted on it, but alas we boaters can't do it.


You can change that address as you travel but it is a PITA to convince a Dish customer support person that it can be done. A better way is to make up an address in the NYC area, change it to your registered address, then you can get one of the two "national" sets of local channels, NYC and LA that are broadcast throughout the whole country. All others have a minimal 100-200 mi coverage area.


David
Dish has our boat on an RV account, we pay $4.00 a month for the Outdoor Pack which allows us to move locations.The My Dish app we use to change local channels is the standard app.
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Old 06-11-2019, 06:11 AM   #11
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Quote:
Originally Posted by djmarchand View Post
The lack of local channels is a Dish thing, not a KVH thing. You are only allowed to receive local channels at your Dish registered address and if you are more than 100-200 miles away you can't receive them. The RV industry can do this because they had a RVer/legislator who insisted on it, but alas we boaters can't do it.


You can change that address as you travel but it is a PITA to convince a Dish customer support person that it can be done. A better way is to make up an address in the NYC area, change it to your registered address, then you can get one of the two "national" sets of local channels, NYC and LA that are broadcast throughout the whole country. All others have a minimal 100-200 mi coverage area.


David
Absolutely wrong about changing locals with a Dish RV account. I just spent a year travelling the Great Loop. When having moved into a new local TV market changing locals was easily accomplished using the MyDish cell phone app. Run through the "manage locals" menus and the app will determine your location and give you an 8-digit code to enter into your receiver. A reboot of the receiver (unplug, plug in) and the new locals are there along with an updated channel guide.
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Old 06-11-2019, 06:26 AM   #12
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Originally Posted by Star0210 View Post
A couple of them actually.

We bought a brand new TV1 system. We installed it and then called Dish and activated the receiver. It worked but we kept getting a 004 error code. So we looked it up and it said that if you just push the channel up or down button and then back again it usually works. Well, that worked for some channels, but not others.
Also, we donít catch any local channels. Before we could even get around to troubleshooting those issues further, the lights on the hub went to flashing red. So David looks that up and it says thereís a short in the cable. Well, itís a brand new co ax cable that came with the unit but David went ahead and tested it and itís fine. No short. But just to further check, David brought another cable and plugged it in and still getting same red flashing light.

So...thatís where we are, it halfway worked for a whole day and a half. I think David is going to give KVH a call today.

Has anyone experienced any of these issues with your KVH TV systems and/or Dish network?
From many threads I have read, KVH equipment seems to frequently have problems. I'm sorry to hear another boater having issues and with new equipment to boot. My observation will not help you but it may give others contemplating adding SAT TV5 to their boat some food for thought.

We installed an Intellian dish designed for DishTV reception. It worked out of the box. True, the user must learn how to program and sometimes reprogram a switch box - easily done - but overall it just plain works, with locals easily updated as you travel.

We chose an I-4 for greater geographical range at a cost of about $3,500 all-in. There are less expensive models, I-2, I-3. The I-4 supposedly will works in the Bahamas, not so much for the smaller dishes. Coverage maps are available on the Intellian website.
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Old 06-11-2019, 06:52 AM   #13
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TV1 is the basic model. Its not fully compatible/wont get all channels, at least in HD. People used to simply add a receiver for $5/month or whatever to their home account, family member account, or a friend's account. I dont know if you can still do that but it was easier and less expensive than having a separate account for the boat.
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Old 06-11-2019, 08:24 AM   #14
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TV1 is the basic model. Its not fully compatible/wont get all channels, at least in HD. People used to simply add a receiver for $5/month or whatever to their home account, family member account, or a friend's account. I dont know if you can still do that but it was easier and less expensive than having a separate account for the boat.

And that's the problem with the KVH TV1 model, no HD capability. For the same cost, one could purchase an Intellian I2 with HD capability on Dish TV. For HD, a KVH dish would cost in excess of $10,000.



As for the separate account for the boat, I prefer paying because it easily gets me local stations wherever I travel. Plus, when away from the boat for extended periods of time, the user with a Dish TV RV account can suspend service and will not be charged during suspension. Then is a $7 reconnect fee.


IMHO, KVH is a poor choice for many, many reasons. To the OP, I guess you're stuck now having sunk all those dollars into KVH. On the other hand, you could sell it for what you can get and start over.
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Old 06-11-2019, 08:57 AM   #15
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TV1 is the basic model. Its not fully compatible/wont get all channels, at least in HD. People used to simply add a receiver for $5/month or whatever to their home account, family member account, or a friend's account. I dont know if you can still do that but it was easier and less expensive than having a separate account for the boat.
Thatís what we did. Itís $7/month added to our Dish bill.
We donít travel far and donít watch all that much TV so the basic model is plenty good enough for us. I just need to be able to watch football during football season and keep up with the news.
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Old 06-11-2019, 02:28 PM   #16
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Thatís what we did. Itís $7/month added to our Dish bill.

We donít travel far and donít watch all that much TV so the basic model is plenty good enough for us. I just need to be able to watch football during football season and keep up with the news.


Recently bought an east coast boat and moved it to the Seattle area. Boat came with three TVs and a KVH 3 set up.Evidently we need a dishTV box. Not familiar with them. Have Comcast X1 at home. How do we proceed?
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Old 06-11-2019, 02:30 PM   #17
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Recently bought an east coast boat and moved it to the Seattle area. Boat came with three TVs and a KVH 3 set up.Evidently we need a dishTV box. Not familiar with them. Have Comcast X1 at home. How do we proceed?
start by reading info on kvh website and manual!
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Old 06-11-2019, 02:31 PM   #18
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Call KVH with your serial number and see if there is an upgrade path. We were able to change a circuit board and now we get Dish Network with HD programming. We have VP211 set top boxes and were able to add a 2tb hard drive to each and now we have full DVR capability as well as the ability to rewind live tv. We got the drives on Amazon for $90.
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Old 06-11-2019, 05:47 PM   #19
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Recently bought an east coast boat and moved it to the Seattle area. Boat came with three TVs and a KVH 3 set up.Evidently we need a dishTV box. Not familiar with them. Have Comcast X1 at home. How do we proceed?
We ordered the Wally receiver online and then I just called dish and said I need to add this receiver and activate it.
But we already have dish at home.
You could look at their tailgater packages.
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Old 06-17-2019, 08:50 AM   #20
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Had a TV1 since 2016. A bit after the warrenty expired (of course) it quick working, middle light blinking red. Code of 100 - no power to antenna. KVH support recommended I take it to a local dealer for bench testing. Came back bad motherboard. 1,200 to replace the board or 950 plus whatever the tech charges for repair at KVH. Either way a boat buck.

So, could be a bad motherboard?
Yep, thatís what it is.
Thankfully, itís under warranty and KVH is sending us a new one.
Very disappointing though that this happened after only having it hooked up for about 24 hours.
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