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Old 11-30-2016, 07:23 PM   #1
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Highfield inflatable RIB

I bought a Highfield, aluminum bottom RIB early this year and have been quite pleased with it however ....... I recently lost an oar in Florida, went on the the Highfield site, got a list of their Florida dealers and sent an email to each one of them asking price/availability of an oar and if they could ship it to Bahamas.

No response, not one !

I then sent an email directly to Highfield asking if they could help or poke one of their Florida dealers.

No response !

Not a bad dink but be prepared for absolutely no customer service.
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Old 12-01-2016, 05:39 AM   #2
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Sounds like Highfield are busy killing their own business. Easy to get a bad rep and really hard to get rid of it.

FWIW: Island Water World are Highfield dealers and ship to the Bahamas.

Please keep us updated on progress.
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Old 12-01-2016, 06:13 AM   #3
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I see a lot of Highfield dinghies in the Eastern Caribbean on European boats. Do they have much of a presence in North America?
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Old 12-01-2016, 06:21 AM   #4
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You may want to contact HopCar and see if he can help.

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Old 12-01-2016, 02:21 PM   #5
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Quote:
Originally Posted by Bay Pelican View Post
I see a lot of Highfield dinghies in the Eastern Caribbean on European boats. Do they have much of a presence in North America?
They have made significant inroads in the NA markets with a reasonably priced, decent quality product in the last three years but if I can't even buy an oar, what happens if you have a warranty issue ?
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Old 12-01-2016, 04:06 PM   #6
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Quote:
Originally Posted by boatpoker View Post
I bought a Highfield, aluminum bottom RIB early this year and have been quite pleased with it however ....... I recently lost an oar in Florida, went on the the Highfield site, got a list of their Florida dealers and sent an email to each one of them asking price/availability of an oar and if they could ship it to Bahamas.

No response, not one !

I then sent an email directly to Highfield asking if they could help or poke one of their Florida dealers.

No response !

Not a bad dink but be prepared for absolutely no customer service.
Do any of the dealers have a phone number? Try calling directly.

Marty.......................
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Old 12-01-2016, 04:11 PM   #7
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Do any of the dealers have a phone number? Try calling directly.

Marty.......................
No phone ! Canadian phone packages are exhorbitant especially when roaming. Do not want to buy phone service in the Bahamas just to try to get a hold of someone with already questionable customer service.

Still no response to my emails.
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Old 12-01-2016, 06:40 PM   #8
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Send the home office a link to this thread.
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Old 12-01-2016, 06:45 PM   #9
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Send the home office a link to this thread.
I did just a few minutes ago

Don't hold out much hope if they didn't bother to answer my first email tho'
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Old 12-01-2016, 06:52 PM   #10
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Sounds like Highfield are busy killing their own business. Easy to get a bad rep and really hard to get rid of it.



Sending the home office the link to this thread is a great idea. It'll help them figure out why sales start to drop.
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Old 12-01-2016, 07:02 PM   #11
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My local Highfield dealer here in BC was great when I lost an oar. Didn't have one in stock but had it within a few days. Sorry your getting the silent treatment.
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Old 12-01-2016, 07:06 PM   #12
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Probably a really crazy thought but are you sure your email is working properly.......
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Old 12-01-2016, 07:19 PM   #13
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Probably a really crazy thought but are you sure your email is working properly.......
Seems to be working fine on this forum

82 degrees on the beach in Lucaya today
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Old 12-01-2016, 07:31 PM   #14
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Your email to me just came thru..........

Your weather is much nice than ours! Have fun.
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Old 12-01-2016, 07:33 PM   #15
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boatpoker
Your email to me just came thru..........

Your weather is much nice than ours! Have fun.
Thanks Mike
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Old 12-01-2016, 07:52 PM   #16
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Life is tough in the Bahamas
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Old 12-01-2016, 08:42 PM   #17
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About an hour ago I went to the Highfield website and posted a message about this thread as I am a little concerned as I will be buying a new inflatable in the near future.

I just received this message back from them:

"Dear Sir,

Thank you for your message.
Sorry to hear that both our dealers and US importer failed to service this gentleman.
As the factory, we have offered the customer a free pair of oars shipped to him by DHL. That should solve his problem.
In the mean time, we are in contact with our US team to prevent problems like this one to happen again.

Thank you again for your email.

Best Regards,

Julien CARUSSI
Highfield Boats"

Hope that maybe this will help boatpoker in getting his oars, I know it makes me feel a better with their products........
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Old 12-01-2016, 08:49 PM   #18
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Quote:
Originally Posted by rochepoint View Post
About an hour ago I went to the Highfield website and posted a message about this thread as I am a little concerned as I will be buying a new inflateable in the near future.

I just received this message back from them:

"Dear Sir,

Thank you for your message.
Sorry to hear that both our dealers and US importer failed to service this gentleman.
As the factory, we have offered the customer a free pair of oars shipped to him by DHL. That should solve his problem.
In the mean time, we are in contact with our US team to prevent problems like this one to happen again.

Thank you again for your email.

Best Regards,

Julien CARUSSI
Highfield Boats"

Hope that maybe this will help boatpoker in getting his oars, I know it makes me feel a little better with their products........
Wow ! I hope I hear from them at some point. I'll let you know.
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Old 12-02-2016, 06:08 AM   #19
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Boatpoker

Side issue, phone service. Are you able to use Skype to call back to Canada and the US? Last I checked it was two US cents per minute from just about anywhere in the world. I have spent many an hour on Skype calling US suppliers from the Bahamas and the Caribbean.
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Old 12-02-2016, 08:01 AM   #20
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I just got this email from Highfield head office. Thanks for your help Mike.

Dear Sir,

I am sorry to hear that you did not get any response from our Florida dealers nor from our US distributor.
This is not how we want our customers to be treated, again please accept my apologies.

Please let us know your address and phone number. We will have a set of oars shipped to you by DHL free of charge either from our US inventory or directly from the factory.

I look forward to hearing from you shortly.

Best Regards,

Julien CARUSSI
Highfield Boats
HIGHFIELD BOATS - Aluminium Rigid Inflatable Boats
julien@highfieldboats.com
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